Chapters 4-8

Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called:

Software that manages the resources of the computer is called:

Software used to apply the computer to a specific task for an end user is called:

Legacy systems are still in use today because:

In co-location, a firm:

What would be a reason for using a workstation rather than a personal computer?

Which of the following types of computer is used for weather forecasting?puter?

Connecting geographically remote computers in a single network to create a .virtual
supercomputer. is called:

The use of multiple computers linked by a communications network for processing is called:(

The business case for using grid computing involves all of the following except:

In a multitiered network

A client computer networked to a server computer, with processing split between the two types of machinces is called

The primary storage technologies are

Which of the following is a type of optical disk storage

Which of the following storage technology stores data sequentially

A high-speed network dedicated to storage that connects different kids of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes

Which of the following is a device used to collect data directly form the environment for input into a computer system

Which of the following is not a type of output device

The main challenge coming to microsofts office software suite will be

What type of device gathers data and converts them to electronic form for sure by the computer?

A widget is a

Microsoft word is an example of

An industry-wide effort to develop systems that can configure optimize tune and heal themselves when broken and protect themselves from outside intruders and self destruction is called

An example of autonomic computing is

lunuz places a major role back office operation with _______ of the us server market

Microsoft excel is an example of

Which of the following types of computer would you use to support a computer network?

The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is

Which is the most recent windows operating system

In client/server computing the client is

which of the following is not one of the most important four programming languages for business

Linux is

Languages that enable a user to make requests using conversational commands resembling human speech are called

A report generator is a type of

Two categories of fourth generation languages are

Which type of software provides more control over text and graphic placement in the layout of a page than word processing software

A software suite

Running a java program on a computer requires

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a chang

What is the foundation technology for web services

A set of self-contained services that communicate with each other to create a working software application is called

Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of

software applications that combine different online software applications are referred to as

To analyze the direct and indirect costs and determine the actual cost of a specific technology implementations you would use

All of the following place strain on system capacity except for

Which of the following refers to the abilitiy of a computer product or system to expand to serve a larger number of users without breaking down

The concetracting of custom software development to outside firms is commonly referred to as

In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a

Which of the following statments in not true about cloud computing

Purchasing computing power from a central computing service and paying only for the amount of computing power used is commonly referrred to as

Which of the following is not a true statment about MDM

What is the first step you should take in managing data for a firm?

An example of a predigital database is a

Which of the following best illustrates the relationship between entities and attribures

The tyep of logical database model that treats data as if they were stored in two-dimensional tables is the

What are the relationships that the relational database is named for

A characteristic or quality describing and entity is called

The most basic business database is comprised of

In a table for customers, the information about a single customer would reside in a single

In a relational database a record is also called a

A field identified in a table as holding the unique identifier of the table's records is called the

A field identified in a record as holding the unique identifier for that record is called the

A schematic of the entire database that describes the relationships in a datebase is called a

A one to one relationship between two entities is symbolized in a diagram by a line that ends

A one to many relationship between two entities is symoblized in a diagram by a line that ends

A table that links two tables that have amny to many relationship is often called a

the process of streamlining data to minimize redundancy and awkward many to many relationships is called

a DBMS make the

The logical view of a database

Which of the following is not a typical deature of DBMS

Oracle database lite is a

Access is a

MySQL is a

Microsoft SQL server is a

In a relational database the three basic operations used to develop useful sets of data are

The select operation

The join operation

The project operation

The data dictionary serves as an important data management tool by

An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation ownership authorization and security is the

The specialized language programmers use to add and change data in the database is called

The most prominent data manipulation language today is

DBMS typically include report generating tools in order to

The type of database management approach that can handle multimedia is the

Which of the following database types is useful for storing Java applets as well as handling large number of transactions

A data warehouse is composed of

Which of the following statements about data warehouse is not true

A data mart usually can be constructed more rapidly and at a lower cost than a data warehouse because

tools for consoliddating analyzing and providing access to vast amounts of data to help users make better business decisions are known as

The tool that enables users to view the same data in different ways using multiple dimensions is

OLAP is a tool for enabling

Data mining is a tool for allowing users to

in terms of the data relationships found by data mining sequences refers to

In terms of the data relationships found by data mining associations refers to

An alternative to using application server software for interfacing between a web server and back-end database is

Businesses use ______ tools to search and analyze unstructured data sets and such as emails and memos

The confusion created by ________ makes it difficult for companies to create customer relationship management, supply chain management, or enterprise systems that integrate data from different sources

detecting and correcting data in a database or file that are incorrect, incomplete, improperly formatted, or redundant is called

Which of the following would you use to find patterns in user interaction data recorded by the Web servers

Which of the following would you use to find out which websites with content related to database design were the most often linked to by the other web sites?

The device that acts as a connection point between computers and can filter and forward data to a specified destination is called

The internet is based on which three key technologies?

The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destination is called

The telephone system is an example of a ______ network

Which of the following is not a characteristic of a packet switching?

In TCP/IP, IP is responsible for?

In a telecommunications network architecture a protocol is

What are the four layers of TCP/IP reference model

Which signal types are represented by continuous waveform

To use the analog telephone system for sending digital data you muse also use

Which type of network treats all processors equally and allows peripheral devices to be shared without going to a separate server?

Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?

In a bus network

All network components connect to a single hub in a ______ topology

The most common Ethernet topology is

A network that spans a city and sometimes its major suburbs as well is called a

A network that covers entire geographical regions is most commonly referred to as a

Which type of network is used to connect digital devices within half mile or 500 meter radius?

____ works by using radio waves to communicate with radio antennas placed within adjacent geographic areas

Bandwidth is the

The total amount of digital information that can be transmitted through any telecommunications medium is measured in

Digital subscriber lines

Which protocol is the internet based on

What service converts IP addresses into more recognizable alphanumeric names?

the child domain of the root is the

In the domain name http://myspace.blogging.com what are the root, top level, second level, and third level domains respectively?

Which organization helps define the overall structure of the internet

IPv6 is being developed in order to

Which of the following services enables logging on to one computer system and working on another?

Instant messaging is a type of _____ service

T lines

The need in some cases for employees to have access to sexually explicit material on the Internet, such as medical researchers, suggests that companies

______ Integrates disparate channels for voice communications data communications instant messaging email and electronic conferencing into a single experience

A VPN

Web browser software requests web pages form the internet using which protocol

Together a protocol prefix a domain name a directory path and a document name are called a

The most common web server today controlling 46 percent of the market is

What technology allows people to have content pulled from the web sites and fed automatically to their computers

The process of employing techniques to help a web site achieve a higher ranking with the major search engines is called

Which of the following statements is not true about search engines?

Which fo the following is the first generation of cellular systems suitable for wireless broadband internet access?

CDMA

The most appropriate wireless networking standard for creating PANs is

Bluetooth can be used to link up to _________ devices within a 10 meter area using low power radio based communications

the wi-fi 802.11a standard can transmit up to

one or more access points positioned on a ceiling wall or other strategic spot in public places to provide maximum wireless coverage for a specific area are referred to as

The IEEE standard for the WiMax is

The WiMax standard can transmit up to a distance of apporiximately

Passive RFID tags

Based on your reading of the examples in the cahpter, what would the best use of RFID for a business?

______ refers to policies procedures and technical measures used to prevent unauthorized access alternation theft or physical damage to information systems

______ refers to all of the mehtods policies and organizational procedures that ensure the safety of the organization's assets the accuracy and reliability of its accounting records and operational adherence to management standards

Large amounts of data stored in electronic form are _____ than the same data in manual form

Electronic data are more susceptible to destruction fraud error and misuse because information systems concentrate data in computer files that

Specific security challenges that threaten the communications lines in a client/server environment include

Specific security challenges that threaten clients in a client/server environment include

specific security challenges that threaten corporate servers in a client/server environment include

The internet poses specific security problems because

Which of the following statements about the internet security is not true

An independent computer program that copies itsefl form one computer to another over a network is called

A salesperson clicks repeatedly on the online ads of competitors in order to drive the competitors advertising cost up this is an example of

In 2004 ICQ users were enticed by a sales message from a supposed anti virus vendor. on the vendor's site, a small program called Mitglieder was downloaded to the user's machine. The program enabled outsiders to infiltrate the user's machine. What type of malware is this an example of?

Redirecting a web link to a different address is a form of

a keylogger is a type of

hackers create a botnet by

Using numerous computers to inundate and overwhelm the network from numerous launch points is called a ________ attack

Which of the following is not an example of a computer use as a target of crime.

Which of the following is not an example of a computer use as an instrument of crime?

Phishing is a form of

An example of phishing is

Evil twins are

Pharming involves

You have been hired as a security consultant for a low firm. Which of the following constitutes the greatest source of security threats to the firm?

Tricking employees to reveal their passwords by pretending to be a legitimate member of a company is called

How do software vendors correct flaws in their software after it has been distributed

The HIPAA act of 1997

The gramm leach bliley act

The sarbanes oxley act

The most common type of electronic evidence is

Electronic evidence on computer storage media that is not visible to the average user is called ________ data

Application controls

_______ conrtols ensure that valuable business data files on either disk or tape are not subject to unauthorized access change or destruction while they are in use or in storage

Analysis of the information system that rates the likelihood of a security incident occurring and its cost is included in a

Statements ranking information risks and identifying security goals are included in a

An analysis of the firm's most critical systems and the impact a system's outage would have on teh business is included in a

Rigorous password systems

An authentication token is a

Biometric authentication

A firewall allows the organization to

In which technique are network communications are analyzed to see whether packets are part of an ongoing dialogue between a sender and a receiver

________ use scanning software to look for known problems such as bad passwords the removal of important files, security attacks in progress, and system administration errors

Currently, the protocols used for secure information transfer over the Internet are

Most antivirus software is effective against

In which method of encryption is a single enxryption key sent to the receiver so both sender and receiver share the same key

A digital certificate system

Downtime refers to periods of time in which a

For 100% availability, online transaction processing requires

In controlling network traffic to minimize slow-downs a technology called _____ is used to examine data files and sort low priority data from high priority data

The development and use of methods to make computer systems resume their activites more quickly after mishaps is called

Smaller firms may outsource some or many security funtions to

From your reading of the severstal case study the firm implemented new information systems in order to achieve which of the main six business objectives?

Which of the following is not an example of the next generation enterprise applications

A suite of intergrated software modules for finance and accounting human resources manufacturing and production and sales and marketing that allows data to be used by multiple funcions and business processes best describes

Enterprise software is built around thousands of predefined business processes that reflect

Which of the following is not ture about enterprise systems?

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

When tailoring a particular aspect of a system to the way a company does buiness enterprise software can provide the company with

In order to achieve maximum benfit from an enterprise software packag a business

Supply chain complexity and scale increases when firms

Why is overstocking warehouses not an effective solution for a problem of low availability?

A network of arganizations and business processes for procuring raw materials transorming these marerials into intermediate and finished products and distributing the finished products to customers is called a

Components or parts of finished products are referred to as

A company's supplier's supplier and the processes for managing relationships with them is the

A company's organizations and processes for distributing and delivering products to the final customer is the

Uncertainties arise in any supply chain because of

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy

A distortion of information about the demand for a porduct as it passes from one entity to the next across the supply chain is called the ______ effect

Supply chain software can be classified as either supply chain ______ system or supply chain _______ systems

Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain _______ systems

Supply chain planning systems

Which supply chain planning function determines how much product is needed to satisfy all customer demands

Supply chain _____ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner

Capabilities of supply chain execution systems would not include

From your reading of the Procter & Gamble case study, the company implemented a multi-echelon inventory optimization systems to achieve which of the main six business objectives?

A supply chain driven by actual customer orders or purchases follows a ________ model

A build to order supply chain model is also called _______ model

Concurrent supply chains are made possible by which technology

The business value of an effective supply chain management system includes all of the following except

A _______ is a method of interaction with a customer, such as a telephone or customer service desk

Which of the following would not be considered a contact point

_______ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners

_______ modules deal with issues such as setting objectives employee performance management and performance based compensation

Customer relationship management systems typically provide software and online tools for sales customer service and

SFA modules in CRM systems would provide tools for

Customer service modules in CRM systems provide tools for

Marketing modules in CRM systems would provide tools for

________ software deals with employee issues that are closely related to CRM such as setting objectives employee performance management performance-besed compensation and employee training

Selling a customer with a checking account a home improvement loan is an example of

_________ management is an important capability for service processes that is found in most major CRM software products

Which of the following is an important capability for sales processes that is found in most major CRM software products

Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes __________ applications

Analytical CRM applications

Operation CRM applications include tools for

Analyzing customer buying patterns is an example of

Which metric is based on the relationship between teh revenue produced by and a specific customer the expenses incurred in acquiring and servivcing that customer and the expected life of the relationship between the customer and the company?

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Which fo the following statements about enterprise applications is not true

_______ integrate multiple applications from multiple business functions business units or business partners to deliver a seamless experience for customers employee manager or business partner and provide a greater degree of cross functional integration than the traditional enterprise applications

Enterprise application vendors have created ________ to make their own customer relationship management supply chain management and enterprise systems work closely together with each other