Author:
angelitics
ID:
103257
Filename:
MGMT 399
Updated:
2011-09-21 02:26:46
Tags:
MGMT 399
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Description:
EXAM 1 MGMGT 399 Chapter B16
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  1. any process that directs the activities of individuals toward the achievement of organizational goals
    control
  2. what are the types of control
    bureaucratic, market, clan control
  3. uses formal rules, standards, hierarchy, and legitimate authority. Works best where task are certain and workers are independent
    bureaucratic control
  4. Uses price, competition, profit centers, and exchange relationships. Works best where tangible output can be indentified and market can be established between parties
    market control
  5. involves culture, shared values, beliefs, expectations, and trusts. Works best where there is "no one best way" to do a job and employees are empowered to make decisions.
    clan control
  6. designed to measure progress toward a set performance goals, to apply corrective measures to ensure that performance achieves managers' objectives
    bureaucratic control systems
  7. steps in the control cycle
    • 1. setting performance standard
    • 2. measuring performance
    • 3. comparing performance with standard
    • 4. taking corrective actions to correct problems and reinforce success
  8. what are the approaches to bureaucratic control
    six sigma (a process is producing fewer than 3.4% defects per million units; operating at 99.99% of accuracy) , feedback control (used before operations begin including policies, procedures, and rules to ensure that planned activities are carried out properly), concurrent control (used while plans are being carried out including directing, monitoring, and fine-tuning activities as they are performed), feedforward control ( focuses on the use of information about previous results to correct deviations from acceptable standard)
  9. What is the downside of bureaucratic control
    rigid bureaucratic behavior, tactical behavior, resistance control
  10. itemized financial statement of the income and expenses of a company's operations
    profit and loss statement
  11. a leverage ration that indicated a company's ability to meet its long-term financial obligations
    debt-equity ratio
  12. a ratio of profit to capital used, or rate of return from capital
    ROI
  13. focusing on short-term profits at the expense of longer-term strategic obligations
    marketing myopia
  14. How to design effective control system
    establish effective control system, provide adequate information to employees, ensure acceptability to employees, maintain open communications, use multiple approaches
  15. define: control system combining 4 set of performance measure _____
    balance scorecard: financial, customer, business process, learning and growth
  16. expected performance for a given goal; a target establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed
    standard
  17. performance standards can be set with respect to the following:
    quality, quantity, cost, time used
  18. how to do the step 2 in the control cycle
    written reports, oral reports, personal information (must be timely information)
  19. a managerial principle stating that control is enhanced by concentrating on the exceptions to or significant deviations from the the expected result or standard
    principle of exception : step 3 (managers should concentrate to the things they know and put their abilities to use)