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vbloves2run
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23223
Filename:
Kinn's Medical Administrative Assistant
Updated:
2010-06-12 14:19:24
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Kinn\'s Medical Administrative Assistant
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Kinn's Medical Administrative Assistant
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  1. To establish a student's learning style the student must establish how they ______ and ______ new information.

    A. learn, retains
    B. processes, internalizes
    C. perceives, processes
    D. perceives, examin
    C. perceives, processes
    (this multiple choice question has been scrambled)
  2. When faced with a learning situation that does not match a student's learning preference, he or she should:

    A. Adapt one's individual learning to make the best of the information
    B. Give up learning the material
    C. Drop the course and take a different teacher
    D. Tell the teacher he or she must teach the material differently
    A. Adapt one's individual learning to make the best of the information
    (this multiple choice question has been scrambled)
  3. Strategies that can be used to improve test-taking abilities include:

    A. All are true
    B. Controlling negative thoughts durning test
    C. Understanding how to manage various types of questions
    D. Adequate preparation
    A. All are true
    (this multiple choice question has been scrambled)
  4. The best way to deal with ___________ is through open, honest, assertive communication.

    A. Empathy
    B. Peer review
    C. Conflict management
    D. Time management
    C. Conflict management
    (this multiple choice question has been scrambled)
  5. Dependability, use of initiative, performing care in a confidential and respectful manner, and teamwork are all examples of _______________.

    A. Healthcare professional
    B. A good medical assistant
    C. Professional behavior
    D. Good organizational skills
    C. Professional behavior
    (this multiple choice question has been scrambled)
  6. ____________ conducts research into the origin and occurrence of diseases and methods to control and/or prevent the spread of diseases.

    A. OSHA
    B. CDC
    C. HHI
    D. WHO
    B. CDC - Center for Disease Control
    (this multiple choice question has been scrambled)
  7. Determining whether a practitioner should be allowed to practice medicine in a facility based on his or her education, license, and past performance is called:

    A. Triage
    B. Accreditation
    C. Credentialing
    d. None of the above
    C. Credentialing
    (this multiple choice question has been scrambled)
  8. When a person is taught to do a variety of duties, he or she is said to be:

    A. Cross-trained
    B. Versatile
    C. Valuable
    D. Multitasked
    A. Cross-trained
    (this multiple choice question has been scrambled)
  9. Joining professional organizations demonstrates that the medical assistant:

    a. Keeps abreast of current trends
    b. Participates in his or her profession
    c. Wants to be an asset to the employer
    d. All of the above
    d. All of the above
  10. Looking for the opportunity to be of help and assisting others as the workload demands is called:

    A. Courtesy
    B. Initiative
    C. Dependability
    D. Loyalty
    B. Initiative
    (this multiple choice question has been scrambled)
  11. _______ was created in part to assure patient confidentiality.

    A. OSHA
    B. HIPAA
    C. Competence
    D. Charting
    B. HIPAA - Health Insurance Portability and Accountability Act
    (this multiple choice question has been scrambled)
  12. Which of the following could be considered an obstruction to professionalism?

    a. Transfer of personal problems and baggage to the patient
    b. Office politics
    c. Spreading rumors
    d. All of the above
    d. All of the above
  13. A medical assistant who arrives on time, is rarely absent, and completes duties in a timely manner is demonstrating:

    A. Dependability
    B. The ability to prioritize
    C. Time managemen skills
    D. Good communications skills
    A. Dependability
    (this multiple choice question has been scrambled)
  14. Breaches in confidentiality happen often in:

    a. Breakrooms
    b. Elevators
    c. Hallways
    d. All of the above
    d. All of the above
  15. ___________ is a specialized agency of the United Nations that promotes cooperation among nations in order to control or eliminate diseases worldwide.

    A. WHO
    B. USAMRIID
    C. CDC
    D. HHS
    A. WHO - World Health Organization
    (this multiple choice question has been scrambled)
  16. Body movements, facial expressions, and hand gestures are all forms of:

    A. Closed communication
    B. Nonverbal communication
    C. Open communication
    D. Verbal communication
    B. Nonverbal communication
    (this multiple choice question has been scrambled)
  17. The medical assistant can give advice to a patient when:

    A. The medical assistant can never offer medical advice to a patient
    B. The medical assistant has strong feelings about the subject
    C. The patient promises not to tell the physician
    D. The patient asks his or her opinion
    A. The medical assistant can never offer medical advice to a patient
    (this multiple choice question has been scrambled)
  18. The law requires that _____ be reported. Failure to report on the part of the physician or medical assistant is a breach in ethical standards.

    A. Euthanasia
    B. Abortion
    C. Abuse
    D. Battery
    C. Abuse
    (this multiple choice question has been scrambled)
  19. Which of the following steps in making ethical decisions is out of order?

    A. Explore the practical alternatives
    B. Determine the ethical approach to use
    C. Complete the action
    D. Gather relevant information
    C. Complete the action
    (this multiple choice question has been scrambled)
  20. Which of the following actions is considered unethical?

    a. Substance abuse by a physician
    b. Fee splitting
    c. Ghost surgery
    d. All of the above
    d. All of the above
  21. Which of the following does not have to be included in the notification that a physician is discontinuing care of a patient?

    A. Statement that the patient should seek medical care immediately
    B. Statement explaining why the physician is discontinuing care
    C. Statement that the physician will provide copies of records to a new physician
    D. Statement that the physician is discontinuing care
    B. Statement explaining why the physician is discontinuing care
    (this multiple choice question has been scrambled)
  22. Which of the following would not be an emancipated minor?

    A. A 17-year-old actor who is living along without familial support
    B. A 16-year-old who is living apart from parents and is self-sufficient
    C. A pregnant 15-year-old who is living with her parents
    D. A married 17-year-old
    C. A pregnant 15-year-old who is living with her parents
    (this multiple choice question has been scrambled)
  23. The period of time after which a lawsuit cannot be filed is known as:

    A. Neglect
    B. Deposition
    C. Subpoena
    D. Statute of limitations
    D. Statute of limitations
    (this multiple choice question has been scrambled)
  24. Legislation introduced to protect patient confidentiality and guarantee access to emergency care and specialists was the:

    A. Uniform Anatomical Gift Act
    B. Patients' Bill of Rights
    C. Controlled Substances Act of 1970
    D. Patient Self-Determination Act
    B. Patients' Bill of Rights
    (this multiple choice question has been scrambled)
  25. The act of manipulating data that are currently inside the computer to carry out certain tasks is called:

    A. Storage
    B. Processing
    C. Output
    D. Input
    B. Processing
    (this multiple choice question has been scrambled)
  26. The device that reads text, illustrations, or photos printed on paper and puts theminto a format that the computer can understand is called a:

    A. Modem
    B. Printer
    C. Scanner
    D. Digital camera
    C. Scanner
    (this multiple choice question has been scrambled)
  27. The translation of data into a code that is not readily understood by most users is called:

    A. Decoding
    B. Hacking
    C. Encoding
    D. Encryption
    D. Encryption
    (this multiple choice question has been scrambled)
  28. The file format used most often for photographs is the:

    A. .jpeg
    B. .rtf
    C. .bmp
    D. .doc
    A. .jpeg
    (this multiple choice question has been scrambled)
  29. _____ is defined as the thoughts, judgments, and actions on issues that have implications of moral right and wrong.

    A. Duty
    B. Ethics
    C. Morals
    D. Rights
    B. Ethics
    (this multiple choice question has been scrambled)
  30. The smallest unit of information inside a computer is the:

    A. Bit
    B. Megabyte
    C. Byte
    D. Gigabyte
    A. Bit
    (this multiple choice question has been scrambled)
  31. Which of the following is not a required part of a telephone message?

    A. Caller's phone number
    B. Reason for the call
    C. Date of the last office visit
    D. Time and date of the call
    C. Date of the last office visit
    (this multiple choice question has been scrambled)
  32. When someone calls requesting information about a patient, it is important to:

    A. Provide what is requested quickly and efficent
    B. Have the patient's permission in writing for the release of information
    C. Insist that the caller come to the office to obtain the information
    D. Call the patient and report the inquiry immediately
    B. Have the patient's permission in writing for the release of information
    (this multiple choice question has been scrambled)
  33. Which of the following helps the medical assistant to sta in control of the phone call?

    A. Allow the caller to talk at will
    B. Make explanations long and detailed to explain the situation fully
    C. Take the time to chat with the caller for a moment to appear friendly
    D. Ask the caller, "How may I help you?"
    D. Ask the caller, "How may I help you?"
    (this multiple choice question has been scrambled)
  34. Going through an appointment book and blocking out times when the physician is unavailable or the office is closed is called:

    A. Establishing the matrix
    B. Establishing the flow
    C. Wave scheduling
    D. Flexible scheduling
    A. Establishing the matrix
    (this multiple choice question has been scrambled)
  35. At what time should the patient expect to see the physician after being taken to the examination room?

    A. About 15 minutes of the scheduled appointment time
    B. At the scheduled appointment time
    C. Within 30 minutes of the scheduled appointment time
    D. About 5 minutes after the scheduled appointment time
    B. At the scheduled appointment time
    (this multiple choice question has been scrambled)
  36. Scheduling two patients for the same time is called:

    A. Wave scheduling
    B. Double booking
    C. Advance booking
    D. Grouping procedures
    B. Double booking
    (this multiple choice question has been scrambled)
  37. Responding to multiple requests for immediate care and treatment by evaluating the urgency of the need and prioritizing the treatment is called:

    A. Establishing
    B. Wave scheduling
    C. Triage
    D. Self-scheduling
    C. Triage
    (this multiple choice question has been scrambled)
  38. When a patient is habitually late, the medical assistant should:

    a. Book the patient as the last patient of the day
    b. Discuss the situation with the patient and try to determine a solution
    c. Tell the patient to come in at a time 30 minutes earlier than the true scheduled appointment time
    d. All the above are acceptable alternatives
    d. All the above are acceptable alternatives
  39. Which of the following is not an example of grouping or categorizing?

    A. A urologist seeing patients with complaints of low back pain
    B. A family practitioner's reserving one morning per week for physicals
    C. An OB/GYN seeing all obstetric patients on Tuesdays or Thursdays
    D. A day on which a surgeon sees only referral patients
    A. A urologist seeing patients with complaints of low back pain
    (this multiple choice question has been scrambled)
  40. Which of the following is not true about the office mission statement?

    A. The mission statement may be displayed in the office or on office literature
    B. The mission statement may be developed by the physician or may be a group effort
    C. The mission statement reflects the reason for the office's existence
    D. The mission statement only applies to the physicians in the office
    D. The mission statement only applies to the physicians in the office
    (this multiple choice question has been scrambled)
  41. Medical records should not be left ______.

    A. On a wall rack which shows the physician which order to see the patient
    B. In the file holder located on the door
    C. In the room for the patient to read
    D. In a designated rack to indicate to the physician that the patient is ready to be seen
    C. In the room for the patient to read
    (this multiple choice question has been scrambled)
  42. Which reference material would an employee utilize to find out the facility's policy regarding confidentiality?

    A. The physician
    B. Infection disease manual
    C. Policy manual
    D. Procedure manual
    C. Policy manual
    (this multiple choice question has been scrambled)
  43. The _____ requires that controls and calibrations be performed on all laboratory testing machines.

    A. OSHA
    B. JACHO
    C. CLIA
    D. CDC
    C. CLIA - Clinical Laboratory Improvement Act
    (this multiple choice question has been scrambled)
  44. Which of the following systems could be utilized when tracking supplies?

    a. Sticker system
    b. Note card system
    c. Spread sheet
    d. All of the above
    d. All of the above
  45. Which of the following duties are done to prepare the office prior to patient contact?

    a. Turning on needed equipment
    b. Making copies of the daily schedule for the physician and medical assistant
    c. Retrieving the phone system from the evening answering service
    d. All of the above
    d. All of the above