Author:
Anonymous
ID:
94711
Filename:
CCT4-2
Updated:
2011-07-21 11:06:57
Tags:
CCT4
Folders:

Description:
practice questions for CCT4 test
Show Answers:

  1. What * number is used for Call Forward Selective? Deactivate?
    • *63
    • *83
  2. What * number is used for Call Forward Variable? Deactivate?
    • *72
    • *73
  3. How do you Cancel Call waiting.
    *70
  4. How do you activate Speed Dial 8?
    *74
  5. How Do you Activate Speed Dial 30?
    *75
  6. What is the * number for call Hold?
    *52
  7. How do you activate Anonymous Call Rejection? Deactivate?
    • *77 activate
    • *87 deactivate
  8. What is the * number for Call Screening?
    Deactivate?
    • *60
    • *80
  9. How do you activate caller ID Blocking per call?
    *67
  10. How do you use Private Number Plan?
    press 2 / followed by the last 3 digits of the calling station.
  11. How do you activate Multi-line Hunt Group?
    Provisioning activates Hunt Group
  12. How do activate Terminal Make Busy?
    *230
  13. What * number activates Call Trace?
    *57
  14. How do you activate Group Make Busy?
    *232
  15. How do you activate Call Pick Up?
    *98
  16. How can I activate Call Barge In?
    *33
  17. The * number used for Directive Call Pick up?
    *97
  18. Direct to Voice Mail uses what * number?
    *55
  19. What * number is used for Parking a Call?
    *68
  20. WHAT CALLING FEATURE ALLOWS DIFFERENT PHONE NUMBERS TO REACH THE SAME PHONE LINE WITH DIFFERENT RING PATTERNS?
    DISTINCTIVE RING
  21. TRUE / FALSE:
    A customer is responsible for placing their own ad in the yellow pages?
    True
  22. What is the MTTR for Business Class Voice customers?
    4 hours
  23. Customers can automatically distribute incoming calls to two or more extensions using which calling feature?
    Hunt Group
  24. True / False
    A business customer can rely on the eMTA backup battery in order to operate their business phone system in the event of a power outage.
    False
  25. You are installing Business Class Voice. After checking for voltage, what would happen if you reconnected the drop onto the tap?
    Possible Interference
  26. A customer has ordered Business Class Voice and Internet. Customer also has requested one Static Ip address. What piece of equipment will you use to install Business Class Internet?
    IP Gateway
  27. Which Business Class Voice installation step occours first?
    Hook up a tone generator
  28. True / False
    All Directory Assistance calls are charged on a per-use basis.
    True
  29. True / False
    All Business Class Internet packages include 24x7 Business Class Customer Support.
    True
  30. If all LEDs are still on after you power up the modem, the problem can be corrected by:
    Resetting the modem
  31. All Business Class Internet customers are eligible for a ___ page website.
    3
  32. Which Business Class Internet package includes FULL ACCESS to Microsoft SharePoint?
    Premium
  33. What is the maximum number of Static IP addresses can a customer purchase?
    13
  34. True / False
    Comcast will register a customer's domain name.
    False
  35. What allows you to direct inbound Internet traffic to connect to a specific application or computer within a private LAN via a predefined port(s).
    Port Forwarding
  36. What configuration has the ability to dynamically open a specific inbound port based on a request from a local computer or user.
    Port Triggering
  37. This allows you to open or close specific inbound ports to connected computers of firewalls configured with a public routable IP address (for use by static IP customers only).
    True Static IP Port Management
  38. This feature is commonly used for gaming and videoconferencing.
    DMZ
  39. Which of the following is true regarding Business Class Voice private IP network?

    A. Congestion can cause drop-outs
    B. No priority system, data competes
    C. Impossible to control the quality of service
    D. Adjusts for peak times to avoid latency.
    D. Adjusts for peak times to avoid latency.
    (this multiple choice question has been scrambled)
  40. True / False
    MDUs, including apartment complexes and retirement homes, are NOT eligible for Business Class TV services.
    True
  41. Unwanted signals entering the network that can create a number of ____ patterns on the TV screen are?
    Beats