CCT4-2

What * number is used for Call Forward Selective? Deactivate?

What * number is used for Call Forward Variable? Deactivate?

How do you Cancel Call waiting.

How do you activate Speed Dial 8?

How Do you Activate Speed Dial 30?

What is the * number for call Hold?

How do you activate Anonymous Call Rejection? Deactivate?

What is the * number for Call Screening?
Deactivate?

How do you activate caller ID Blocking per call?

How do you use Private Number Plan?

How do you activate Multi-line Hunt Group?

How do activate Terminal Make Busy?

What * number activates Call Trace?

How do you activate Group Make Busy?

How do you activate Call Pick Up?

How can I activate Call Barge In?

The * number used for Directive Call Pick up?

Direct to Voice Mail uses what * number?

What * number is used for Parking a Call?

WHAT CALLING FEATURE ALLOWS DIFFERENT PHONE NUMBERS TO REACH THE SAME PHONE LINE WITH DIFFERENT RING PATTERNS?

TRUE / FALSE:
A customer is responsible for placing their own ad in the yellow pages?
True False

What is the MTTR for Business Class Voice customers?

Customers can automatically distribute incoming calls to two or more extensions using which calling feature?

True / False
A business customer can rely on the eMTA backup battery in order to operate their business phone system in the event of a power outage.
True False

You are installing Business Class Voice. After checking for voltage, what would happen if you reconnected the drop onto the tap?

A customer has ordered Business Class Voice and Internet. Customer also has requested one Static Ip address. What piece of equipment will you use to install Business Class Internet?

Which Business Class Voice installation step occours first?

True / False
All Directory Assistance calls are charged on a per-use basis.
True False

True / False
All Business Class Internet packages include 24x7 Business Class Customer Support.
True False

If all LEDs are still on after you power up the modem, the problem can be corrected by:

All Business Class Internet customers are eligible for a ___ page website.

Which Business Class Internet package includes FULL ACCESS to Microsoft SharePoint?

What is the maximum number of Static IP addresses can a customer purchase?

True / False
Comcast will register a customer's domain name.
True False

What allows you to direct inbound Internet traffic to connect to a specific application or computer within a private LAN via a predefined port(s).

What configuration has the ability to dynamically open a specific inbound port based on a request from a local computer or user.

This allows you to open or close specific inbound ports to connected computers of firewalls configured with a public routable IP address (for use by static IP customers only).

This feature is commonly used for gaming and videoconferencing.

Which of the following is true regarding Business Class Voice private IP network?

A. No priority system, data competes
B. Congestion can cause drop-outs
C. Impossible to control the quality of service
D. Adjusts for peak times to avoid latency.

True / False
MDUs, including apartment complexes and retirement homes, are NOT eligible for Business Class TV services.
True False

Unwanted signals entering the network that can create a number of ____ patterns on the TV screen are?