Speech Chapter 1

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  1. Communication
    Process of transferring thoughts, ideas, and feelings from one person to another in commonly understandable ways.
  2. Sender
    • Sender: Source of message
    • Receiver: Interpreter of the message
  3. Encoding
    Process of putting a message into the form it will be communicated in
  4. Decoding
    Process the recieved goes through in trying to interpret the exact meaning of the message
  5. Frame of Reference
    Our own background and experience, the way we view the world
  6. Communication Breakdown
    • Occurs when:
    • Value difference
    • Different frames of reference(created by value difference)
    • Different FOR affect encoding and decoding
  7. Extra
    • 100% communication is NOT possible
    • No identical Frame of Reference
  8. Extra
    • Only message that counts is the one received
    • Check message through paraphrasing
  9. Code
    The symbols that carry the message
  10. Code 1
    • Nonverbal(visual)
    • All intentional and unintentional means other than writing and speaking by which a person sends a message.
    • Ex: Eye contact, posture, facial expressions
  11. Code 2
    • Paralanguage(vocal)
    • The vocal element that goes along with the spoken language including tone of voice, pitch, rate, volume, and emphasis.
  12. Code 3
    • Language(verbal)
    • Spoken or written words to communicate thoughts and feelings.
    • Even text and email.
  13. Channel
    The medium you select to carry a message
  14. Channel Richness
    Amount of imformation a channel can convey
  15. Channel 1
    Face-to-face (all 3 codes)
  16. Channel 2
    Telephone(2 codes)
  17. Channel 3
    Written(1 code)
  18. Noise
    Anything that interferes with communication by distorting or blocking the message
  19. Internal Noise
    • Physical Illness
    • Lack of Sleep
    • Thoughts
    • Lack of knowledge on the topic
    • Preoccupation with other problems
  20. External Noise
    • Speaker's poor grammer
    • Phone ringing
    • Papers being shuffled
    • People Talking
    • Can be visual
  21. Advantages of Feedback
    • Improves accuracy and productivity
    • Increases employee job satisfaction
    • Less role conflict and ambiguity
    • Lower stress, absenteeism and turnover
  22. Disadvantages of Feedback
    • Can cause people to feel under attack
    • Time consuming to give and receive
    • Difficult to obtain
    • Negative past experiences at giving and receiving feeback
  23. Receiving Feedback from others
    • Tell people you want feeback
    • Identify the areas in which you want feedback
    • set aside regular time for feedback sessions
    • select proper channel
    • Use silence to encourage feedback
  24. Receiving Feedback from others con.
    • Watch for non-verbal respones
    • Ask questions
    • paraphrase
    • use statements that encourage feeback
    • Reward feedback
    • Follow up
  25. Giving Feedback to Others
    • Direct toward behavior not the person
    • Descriptive rather than evaluate language
    • Sharing ideas not giving advice
    • Share only essential information
    • Immediate and well timed
    • Allow for face-saving
  26. Paraphrasing
    Putting what you heard into your own words
  27. Elements of the environment
    • Time
    • Location(physical environment)
    • -the room
    • -the setting in the room
    • -noise level in the room
    • Social environment(climate)
    • -Relationships with people present
    • -Prevailing attitudes of the people present
Card Set:
Speech Chapter 1
2011-09-07 01:12:49
speech chaper

Vocab Speech Chapter 1
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