Ops

Card Set Information

Author:
Anonymous
ID:
100822
Filename:
Ops
Updated:
2011-09-10 03:22:29
Tags:
OpsMgt
Folders:

Description:
Operations
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  1. Five Operations Objectives
    • Cost
    • Quality
    • Flexibility
    • Delivery
  2. Four Elements of Cost
    • Low
    • Competitive
    • High
    • Premium
  3. Nine Elements of Quality
    • Performance
    • Conformance
    • Reliability
    • Durability
    • Servicability
    • Features
    • Aesthetics
    • Percieved Quality
    • Consistency
  4. Four Elements of Flexibility
    • Volume
    • New Product
    • Product Mix
    • Skills
  5. Three Elements of Delivery
    • Speed
    • Accuracy
    • Waiting List
  6. What is Operations Management?
    • Management of:
    • Startegy and Competitiveness
    • Demand Management and Forecasting
    • Capacity Management
    • Process Design
  7. What does contemporary OM involve?
    • Lean Thinking
    • Product Design
    • Performance Measurement
    • Collaborating with the SC
    • Project Management
  8. It is critical that operations objectives are...
    • Defined
    • Measurable
    • Ranked
  9. What are the 10 OM Levers
    • Facilities
    • Capacity
    • Vertical Integration
    • Quality Management
    • SC Relationships
    • New Products
    • Process and Technology
    • HR
    • Inventory Management
    • Product Planning and Control

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