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What are the four areas of quality cost?
- Internal Failure
- External Failure
How is quality free?
An organisation that establishes a quality program will see savings that more than pay off the cost of the program.
Four phases of Quality Management
- Fitness to Standard
- Fitness to Use
- Fitness to Cost
- Fitness to Latent Requirements
What is the key to fitness to latent requirements?
Meet customer needs before customers are aware of those needs
What is fitness to standard?
The product or service does exactly what the specs say it will.
What is fitness to use?
Performs to specification but also satisfies the customers need for any reasonable use
What is fitness to cost?
With the first two fitnesses met, the lower the cost the better.
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