COMPTIA A+ (6)

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Author:
ROARKE008
ID:
102240
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COMPTIA A+ (6)
Updated:
2011-09-16 23:29:20
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NUMBER 6
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  1. FROM WHICH GOVERNMENT AGENCY CAN YOU FIND MATERIAL SAFETY DATA SHEETS?
    ENVIRONMENTAL PROTECTION AGENCY(EPA) KEEPS A COPY OF MATERIAL SAFETY DATA SHEETS
  2. WHAT IS THE TANGIBLE AND ENVIRONMENTALLY UNFRIENDLY PART OF A LASER PRINTER?
    TONER. YOU MUST BE CAREFUL NOT TO SPILL IT AND TO SEND USED CARTRIDGES TO RECYCLING CENTERS
  3. T/F- AN ESD STRAP SHOULD CONNECT TO THE GROUND OF A ELECTRICAL OUTLET.
    TRUE
  4. WHAT IS THE DANGER TO HUMANS WHEN DISASSEMBLING AND WORKING ON A MONITOR?
    A HIGH-VOLTAGE CAPACITOR INSIDE THE MONITOR RETAINS A CHARGE EVEN LONG AFTER THE MONITOR HAS BEEN UNPLUGGED
  5. WHAT TYPE OF FIRE EXTINGUISHER IS APPROPRIATE FOR ELECTRICAL FIRES?
    CLASS C
  6. WHILE TROUBLESHOOTING A CUSTOMER'S LAN, YOU DETERMINE THE SERVER MUST BE REBOOTED. THIS WILL AFFECT OVER A DOZEN CURRENT USERS. WHAT SHOULD YOU DO?
    A MESSAGE SHOULD BE SENT TO ALL USERS NOTIFYING THEM THAT THE SYSTEM WILL BE GOING DOWN AND GIVING AN ESTIMATE OF HOW LONG THE USERS WILL BE AFFECTED. THE ESTIMATE SHOULD INCLUDE A TIME TO ADDRESS ANY OTHER ISSUES THAT YOU FEAR MAY CROP UP.
  7. A CUSTOMER COMPLAINS THAT HE CANNOT PRINT TO THE WORKGROUP LASER PRINTER. WHAT SHOULD THE FIRST QUESTION YOU ASK?
    OEN OF THE FIRST QUESTIONS YOU SHOLD ASK THE USER IS IF THEY HAVE EVER PRINTED TO THAT PRINTER. THIS CAN BE FOLLOWED UP WITH QUESTIONS AS TO HOW RECENTLY THEY DID SO AND WHAT HAS CHANGED SINCE THEN.
  8. A CUSTOMER STATES THAT THEY MAY NEED TO REACH YOU QUICKLY FOR TROUBLESHOOTING A MISSION CRITICAL APPLICATION, AND ASKS FOR YOUR CELL NUMBER. WHAT SHOULD YOU DO?
    YOU SHOULD ADHERE TO POLICIES OF THE COMPANY YOU FORK FOR ON THIS MATTER. SOME COMPANIES DO NOT MIND CUSTOMERS HAVING THE CELL NUMBER FOR A TECHNICIAN WHEREAS OTHERS WANT ALL CALLS TO COME TO A CENTAL LOCATION SO THE CALLS CAN BE PROCESSED MORE EFFICIENTLY. WHICHEVER SITUATION APPLIES, YOU SHOULD CAREFULLY EXPLAIN IT TO YOUR CUSTOMER AND LET THEM KNOW THE RULES OF RESPONSE TIME, ESCALATION AND OTHER ISSUES.
  9. WHICH ACT GIVS LAW ENFORCEMENT THE RIGHT TO GAIN ACCESS TO ENCRYPTION KEYS AND CRYPTOGRAPHY METHODS?
    THE CYBERSPACE ELECTRONIC SECURITY ACT(CESA) GIVES LAW ENFORCEMENT THE RIGHT TO GAIN ACCESS TO ENCRYPTION KEYS AND CRYPTOGRAPHY METHODS.
  10. WHICH ACT GIVES THE U.S. GOVERNMENT EXTREME LATITUDE IN PURSUING CRIMINALS WHO COMMIT TERRORIST ACTS?
    THE UNITING AND STRENGTHENINGAMERICA BY PROVIDING APPROPRIATE TOOLS REQUIRED TO INCERCEPT AND OBSTRUCT TERRORISM ACTO OF 2001 GIVE THE US GOV'T EXTREME LATITUDE IN PURSUING CRIMINALS WHO COMMIT TERRORIST ACTS.

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