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What is a therapeutic relationship?
3. aimed mutually at determining goals
What are the communication goals?
1.To get to know the patient
2.Build a relationship of trust
3.provide information and instruction.
Decsribe Hildegard Peplau theory?
6 roles of nurses in therapeutic relationships:
Describe Joyce Travelbee theory?
Human to Human relationship. A positive nurse-patient relationship can bring a favorable patient outcome.
Describe Imogene King theory?
Goal attainment theory. The nurse uses knowledge of communication to observe client behavior and accurately interpret the meaning of the behavior.
What are the 3 elements of a therapeutic relationship?
The nurse, the client, the communication between the two
6 Elements of the communication process?
What are the 2 types of communication?
verbal-the use of words to convey messages
non verbal-set of behaviors that conveys messages either without words or by supplementing verbal communication
What % of communication is nonverbal?
UCLA indicated 93% of communication is nonverbal
What are nonverbal communication?
What are the personal distance spaces?
intimate space-taking vs
personal space-arms length
social space-talking to friends 3-6 ft
public space-standing in line at ATM 5-6ft
What are some tips for communicating to children?
-apporach at eye level
-allow them to handle equipment
-use short sentences
-have parent or guardian if under 10 present
-use a calm voice
simple explanations and use lots of demonstrations
What are tips for communicating to elders?
-assess for hearing deficits
-assess for visual deficits
-allow them to answer on question before asking another
-clarify and get feedback
-give time for elders to respond
What are the 3 phases of the therapeutic relationship?
1. orientation phase-initial conversation
3.Terminiation phase-ending the relationship
-may occur at the end of the day
How does the RN establish trust? The 4 B's.
Be aware of feelings
What is active listening?
Attentive listening followed by reinstating the others position.
What are 3 elements necessary for healthy work environments?
-promotion of nurses decision making
What is regarded as the best way to resolve conflict because it reduces competition and avoidance without excessice accommodation or collaboration.
Theory test #2