MGMT 399

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part of a business organization that is responsible for producing goods and services

operations
the management system or processes that create goods and/or provide services

operational management
what are the basic functions of the business organization

marketing, operations and finance
a sequence of activities and organizations involved in producing and delivering a good or service

supply chain
products are typically neither purely service- or purely goods- based

true
consists of all activities directly related to producing goods or providing services

operation function
Why is managing services is challenging

service less structured, higher customer contact, low skill levels, hiring new workers with low skill level-entry level position, high employee turnover, input variability higher, performance influenced by outside factors
consists of all activities directly related to producing goods and providing service

operation functions
primary function of a operation manager is to guide system to decision making types of decision making
- system design decision
- system functional decision