Chapter 44

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  1. A nurse is assessing a client at the healthcare facility. Which of the following helps to communicate to the client that the nurse has understood the client's problem?
  2. A client has been admitted to the healthcare facility under an alias. What care should the nurse take with respect to this client?
    Address the client by his or her alias at all times
  3. A nurse is preparing a young client for surgery. THe nurse understands that the client is worried and is afraid of the surgery. Which of the following nonverbal expressions helps the nurse to understand the client's feelings?
    Wringing hands
  4. Which of the following precautions should the nurse take to ensure the correctness of a telephone message to healthcare facility?
    • Write down the message
    • Verify the message
    • Repeat the message
  5. A nurse is caring for a client who does not understand the language spoken by the nurse. Which of the following would be an appropriate method of developing effective communication with the client?
    Request the assistance of an interpreter
  6. A nurse is caring for a postoperative client who is unconscious. Which of the following should the nurse do when caring for this client?
    Explain to the client the procedure to be performed
  7. What appropriate interventions should the nurse take when caring for a visually impaired client?
    Introduce herself before entering or leaving the client's room
  8. A nurse is conducting a preadmission assessment for a client. Which of the following ensures effectiveness of the interview?
    • Nurse asks relevant questions
    • Nurse ask open-ended questions
    • Client responds accurately
  9. A client is fearful of being admitted to the healthcare facility. What should the nurse do to gain the confidence of this client?
    • Explain the treatment process
    • Maintain a nonjudgemental attitude
    • Remain calm when interacting with client
  10. When concluding a preliminary assessment of the client, which of the following ensures that the nurse has clearly understood all relevant information provided by the client?
    Paraphrase the information
  11. Giving, recieving, and interpreting information through any of the five senses by two or more interacting people
  12. A means of transmitting the idea
  13. A person who interprets the message
  14. An originaor or source of the idea
  15. Response to the message through feedback
  16. The idea
  17. Components of Communication
    • Sender
    • Message
    • Medium
    • Receiver
    • Interaction
  18. Is an interaction that is helpful and healing for one or more of the participants.
    Therapeutic communication
  19. A nurse must have self-awareness and interpersonal skills to communicate therapeutically. The goal of therapeutic communication is to help clients talk about and resolve their feelings and problems related to
    • Health
    • Illness
    • Treatments
    • Nursing care
  20. Sharing information through the written or spoken word.
    Verbal communication
  21. The client who is not able or who refuses to speak
    Establish hand signals or eye signals that are understood by both client and staff
  22. A defect in or loss of the ability to speak, write, or sign, or of the ability to comprehend speach and communicate.
  23. Sharing information without using words or languages
    Nonverbal communication
  24. Nonverbal communication
    • Proxemics and Personal Space
    • Eye Contact
    • Facial Expression
    • Body Movements and Posture
    • Personal Appearance and Grooming
    • Therapeutic Use of Touch
  25. Sometimes, a nurse may need to touch a client to carry out a nursing procedure. In such a case, verbally convey understanding of the client's discomfort.
    Therapeutic Use of Touch
  26. Many factors influence the effectiveness of communication.
    • Attention
    • Age
    • Gender
    • Culture and Subculture
    • The Aggressive Client
    • Social Factors
    • Religion
    • History of Illness
    • Body Image
    • Physical Disabilities
    • The Healthcare Team
  27. Confidence without aggression or passivity
  28. Only brief and predictable responses are required.
    Closed-ended questions
  29. Encourages longer and more thorough answers
    Open-ended questions
  30. The unconscious client
    • Always assume the client can hear you
    • Introduce yourself
    • Explain what you are going to do
    • Talk to the client
    • Do not talk about the client or the client's family in his or her presence
  31. Ansering the phone
    • Give the name of the department
    • Your name
    • Your position
  32. Nonverbal communication includes
    Eye Contact
  33. Components of communication include
  34. Which of the following would be most effective in obtaining information from a client?
    Tell me about your family
  35. Which information is communicated when answering a telephone in a healthcare facility?
    • Department
    • Your name
    • Position
  36. During an interview, the nurse did not understand an answer to a question. Which therapeutic technique would the nurse use next?
Card Set
Chapter 44
Therapeutic Communication Skills
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