Management 2

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Management 2
2011-10-02 15:51:28

chapter 2
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  1. division of labor
    the breakdown of jobs into narrow and repetitive tasks
  2. industrial revolution
    a period during the late 18th century when machine power was substituted for human power, making it more economical to manufacture goods in facotries than in homes
  3. classical approach
    the first studies of management, which emphasized rationality and making organizations and workers as efficient as possible
  4. scientific management
    an approach that involves using the scientific method to determine the "one best way" for a job to be done
  5. therbligs
    a classification scheme for labeling 17 basic hand motions
  6. bureaucracy
    a form of organization characterized by division of labor, a clearly defined hierarchy, detailed roles and regulations, and impersonal relationships; Max Weber
  7. general administrative theory
    an approach to management that focuses on describing what managers do and what constitutes good management practice
  8. principles of management
    fundamental rules of management that could be applied in all organizational situations and taught in schools; Henri Fayol
  9. Weber's Bureaucracy
    • division of labor
    • authority hierarchy
    • formal selection
    • formation rules and regulations
    • impersonality
    • career orientation
  10. quantitative approach
    the use of quantitative techniques to improve decision making; management science
  11. total quality management
    a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations
  12. organizational behavior
    a field of study that researches the actions of people at work
  13. Hawthorne studies
    a series of studies during the 1920's and 1930's that provided new insights into individual and group behavior
  14. system
    a set of interrelated and interdependent parts arranged in a manner that produces a unified whole
  15. closed system
    systems that are not influenced by and do not interact with their environment
  16. open systems
    sytems that interact with their environment; inputs from the environment and transforms into outputs that are distributed into the environment
  17. contingency approach (situational)
    a management approach which says that organizations are different, face different situations, and require different ways of managing; organization size, routineness of task tech, environmental uncertainty, individual differences