Steps of Communication
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Means of conveying and receiving a message through senses
Prepares the message
Sender or encoder
Factors within both the sender and receiver that influence communication. Includes perception, educational and development levels, sociocultural backgrounds, values and beliefs, gender, emotions, physical health status, roles and relationships
Evidence that a message has been received and understood; can be verbal or nonverbal
translates and makes decisions after receiving a message
Receiver or decoder
What motivates one person to communicate with another person
The actual product of the source or encoder; examples...a speech, interview, telephone conversation, chart, gesture, conversation, memorandum, nursing note, comment, eye movement
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