Communication

Card Set Information

Author:
Anonymous
ID:
104004
Filename:
Communication
Updated:
2011-09-24 16:01:20
Tags:
Communication
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Description:
Communication
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  1. Name 2 blocks to communication
    • 1. Failure to perceive client as human
    • 2. Failure to listen
  2. Name 7 inappropriate comments or questions
    • 1. cliches
    • 2. overuse of closed questions (How, when, were, why)
    • 3. Asking why or how
    • 4. Giving advice
    • 5. Being judgmental
    • 6. Changing the subject
    • 7. Giving false assurance
  3. What are 3 key differences in a theraputic vs. social relationship?
    • 1. NOT spontaneous
    • 2. unequal sharing of information
    • 3. Built on PATIENTS NEEDS
  4. Name 5 elements of professional communication
    • 1. Courtesy
    • 2. Use of names
    • 3. Privacy and confidentiality
    • 4. trust worthiness
    • 5. Autonomy and responsibility
  5. Ability to be self-directed and independent in accomplishing goals and advocating for others
    Autonomy
  6. Respect for others, for yourself, self-awareness and effectice clear and consistent communication. It conveys a sense of self assurance while communicating respect for the other person
    Assertiveness

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