Network Knowledge Check

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Author:
att
ID:
105311
Filename:
Network Knowledge Check
Updated:
2011-09-29 22:07:57
Tags:
att network
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Description:
ATT Network and Technology
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  1. HSPA+ technology (4G) has rolled out in many of our areas in STX. How much faster is HSPA+ than regular 3G?

    A. 1X
    B. 3X’s
    C. 4X’s
    D. 2X’s
    C. 4X’s
    (this multiple choice question has been scrambled)
  2. LTE technology has rolled out in Houston, San Antonio, Dallas, Atlanta & Chicago. How much faster is LTE than regular 3G?

    A. 4X’s
    B. 5X’s
    C. 6X’s
    D. 10X’s
    D. 10X’s
    (this multiple choice question has been scrambled)
  3. AT&T’s network advantages are:

    A. Simultaneous Voice & Data
    B. Dual Layer 4G technology
    C. Fewest Drop calls in the most recent 3rd party survey
    D. All of the above
    D. All of the above
  4. The advantage of 4G dual layer technology is:

    A. The more technology, the better!
    B. It includes CDMA, GSM & UMTS to work together
    C. Minimal speed decrease when moving from 4G to 3G
    D. Both B & C
    E. Great customer experience
    D. Both B & C
    (this multiple choice question has been scrambled)
  5. T or F: When speaking to a customer about AT&T network, the 3 words that are used best to describe the AT&T Network advantages are: Reach, Reliability & Speed?

    True
    False
    True
  6. T or F: When speaking about the word “Reach” in reference to AT&T’s network, we are speaking about a customer having the ability to multi task & have a minimal speed decrease when traveling from 4G to 3G.

    True
    False
    True
  7. T or F: When speaking about the word “Reliability” in reference to AT&T’s network, we are speaking about the recent 3rd party survey that announced at&t having the best % of connected calls and the fewest drop calls among all national carriers.

    True
    False
    True
  8. T or F: When speaking about the word “Speed” in reference to AT&T’s network, we are speaking LTE being 10Xx’s faster & HSPA+ being 4X’s faster which equates to less buffering when streaming video and blazing fast internet.

    True
    False
    True
  9. T or F: The advantage of having simultaneous Voice & Data on AT&T’s 3G & 4G network is for a customer to multitask by talking while connected to the internet.

    True
    False
    True
  10. When speaking to a new or upgrading smartphone customer, an associate should lead with the following data plan:

    A. $45 Tethering Plan
    B. $15 Data Plus
    C. $20 Data Pro
    D. $50 5GB broadband plan.
    A. $45 Tethering Plan
    (this multiple choice question has been scrambled)
  11. A customer can get ______X’s more Smartphone data for an extra $10 if they purchase the Data Pro vs. the Data Plus plan:

    A. 4
    B. 10
    C. 2
    D. 5
    B. 10
    (this multiple choice question has been scrambled)
  12. An average AT&T smart phone customer uses_____ MB of data on a monthly basis.
    A. 435MB
    B. 100Mb
    C. 200Mb
    D. 600MB
    A. 435MB
    (this multiple choice question has been scrambled)
  13. T or F: Based on the existing AT&T Smart phone data usage averages of 435Mb’s, the Data Plus for $15 should be sufficient.

    True
    False
    False
  14. AT&T 4G Mi-Fi Data plan cost & comes with:

    A. 5GB for $60
    B. 4GB for $45
    C. 5GB for $59.99
    D. 5GB for $50
    D. 5GB for $50
    (this multiple choice question has been scrambled)
  15. When a customer walks into a Radio Shack, what transition statements should an associate lead with?

    A. Have you heard about our Trade & Save program?
    B. How do you like the weather?
    C. B,C,& D
    D. Did you know about our new wireless promotion?
    E. Are you eligible for an upgrade with your carrier?
    C. B,C,& D
    (this multiple choice question has been scrambled)

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