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When you raise the volume of your voice and sharpen the tone of your voice, what does this do to a patient?
encourages or stimulates the patient
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What form of communication makes up the majority of human communication?
nonverbal
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What does LAMP stand for?
leadership, administration, management, and professionalism
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What term means to make known, to transmit to others, or to have an interchange?
communication
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What term means to repeat the words of the speaker as you have heard them?
restatement
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What term means to verbalize both the content and the implied feelings of the sender?
reflection
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What term means to summarize the seners thoughts and feelings and resolving unclear verbalizations by the sender?
clarification
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What kind of abilities are not explicity part of the professions core of knowledge, but are required for the success of the profession?
generic abilities
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What area falls within the affective domain?
communication
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What is a skill that falls in the cognitive domain?
evaluation
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What is an interaction marked by mutal collaboration and respect but not necessarily indicating agreement?
rapport
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What is haptics?
the use of touch as a part of a communication pattern
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What is proxemics?
the distance between the speaker and the listener
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What is oculesics?
the use of eye contact or gaze aversion
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What is cultural destructiveness?
people are treated in a dehumanizing manner and denied services on purpose
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What is it considered when people are unable to work with patients from other cultures effectively, and patients are treated with biases, paternalism, and stereotypes?
cultural incapacity
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What is cultural blindness (neutral)?
presumption that all people are the same and that biases do not exist, services are ethnocentric and encourage assimilation
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What is cultural precompetence?
use appropriate responses to cultural differences, weaknesses are acknowledged and alternatives are sought
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What is it called when cultural differences are accepted and respected, theres a continuous expansion of cultural knowledge and resources and services are continuously adapted, theres a constant vigilance regarding the dynamics of cultural differences?
cultural competence
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What is it called when cultural differences are highly regarded, the need for research on cultural differences is acknowledged, and new approaches are developed to promote culturally competent practice?
cultural proficiency
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Can the APTA levy fines or affect a members licensure?
no
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