Ch.1 Management

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  1. intellectual capital
    collective brainpower of a workforce that can be used to create value
  2. cost competitiveness
    costs that need to be managed carefully
  3. quality
    excellence of product
  4. the four functions of management
    planning, organizing, leading and controlling
  5. planning
    specifying goals to be achieved and deciding in advance the appropriate actions taken to achieve those goals
  6. organizing
    grouping jobs into work units, allocating resources and creating conditions so that people and things work together to achieve maximum success
  7. leading
    mobilizing people, stimulating people to be high performers
  8. controlling
    learning and changing, monitors progress and implements necessary changes
  9. top-level managers
    senior executives of an organization and are responsible for its overall management
  10. middle-level managers
    bridges the gap between higher and lower levels
  11. lower-level managers
    supervise the operations of the organization and successfully implement operations in support of company strategy
  12. organization
    collection of people working together to achieve a common purpose
  13. line manager
    responsible for activities, which contribute for providing goods or service
  14. staff manager
    use special technical expertise to support the efforts of line personnel
  15. functional manager
    have responsibility for a single area of activity
  16. general manager
    responsible for complex subunits that include many functional areas of activity
  17. administrators
    managers of public and nonprofit organizations
  18. stakeholders
    persons, groups, or institutions who are affected by the organization's performance
Card Set
Ch.1 Management
chapter one
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