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combination of computer hardware, software, networks, and databases that allow information to be shared, stored, and manipulated
buying and selling goods/services electronically through use of the internet
offer COMPLETE information on possible action alternatives and their consequences
LACK complete information, but offer probabilities of likely outcomes for possible action alternatives
manager has INSUFFICIENT information to know the consequences of different actions
solutions that are already available from past experiences
new, complex decisions having NO proven answers
ones that are familiar, straightforward, and clear in respect to the info needed to resolve them
tend to occur as new or unexpected situations involve ambiguity, and info deficiencies
choosing the first satisfactory alternative that comes to your attention
a choice among possible alternative courses of action
means that you achieve the best possible balance among several goals
two questions to ask when making a decision
- 1. How would you feel if you family found out?
- 2. How would you feel if it were published in a newspaper?
stages of decision making (IGMIE)
identifying the problem, generate alternative courses of action to solve problem, maximize to make the best possible decision, implement decision, evaluating the decision
What would you like to do?
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