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What is the exchange of info thru verbal, written or nonverbal means?
What is the most common type of communication?
What should you be sure of when communicating verbally?
make sure listener understands language
keep directions brief and concise
watch the tone, volume, and inflection of your voice
watch listeners reaction
maintain eye contact
How should written communication be used?
stay brief, concise, and specific - use language reader understands
typed or printed instructions are easier
diagrams, drawings and pictures are very helpful
What type of communication makes up the majority of human communication?
What type of communication includes facial expressions, posture, gestures, and body movements, proximity and use of touch?
What should you do while listening/observing?
maintain eye contact
evaluate speakers voice and observe nonverbals
provide verbal feedback to clarify understanding
Films, video tapes, and slides are used to help educate during what type of communication?
What are 7 barriers to communication?
- 1. noisy treatment area
- 2. excessive distance between persons
- 3. distractions in treatment area
- 4. language used by caregiver
- 5. postion of furniture or equipment and of persons who are communicating
- 6. time available to communicate
- 7. individual values or biases of each person
What should you maintain while working with a disabled person?
What should you do while working with disabled people?
consider them 1st
emphasize abilities (not disabilities)
speak and interact directly with person
identify yourself, stay within eye level
determine whether person desires assistance before helping
What should you do with a person who has hearing disabilities?
tactilely or visually cue them
What should you do with a person who has speech disabilities?
be patient, listen carefully, use questions with brief responses
What is the conduct, aims, qualities that characterize or mark a profession or a professional person?
What are the characteristics of a profession?
service to clients
autonomy of judgement
What are 7 core values in the professionalism of PT?
- 1. accountability
- 2. altruism
- 3. compassion/caring
- 4. excellence
- 5. integrity
- 6. professional duty
- 7. social responsibility
What are the 8 value-based behaviors?
- 1. altruism
- 2. caring and compassion
- 3. continuing competence
- 4. duty
- 5. integrity
- 6. pt/pta collaboration
- 7. responsibility
- 8. social responsibility
What is the ability to think and solve problems, be independent, self-evaluate, and take responsibilty for own actions?
What is rationale?
ability to explain rationale for activities within the profession
What is skills?
specific skills at a specific skill level
What is ethical style?
deals honestly with others
recognizes professional biases
doesnt misrepresent personal qualifications
What style behaves unselfishly, devotes practice to interest of others, demonstrated unselfish motives, shows respect, and has a positive attitude?
What is responsible style?
promises only what can be delivered, and does so on time
accountable for own actions
supports basic tenets of profession
thinks before reacting
evaluated his/her professional practice
What style practices critical thinking, contributes to knowledge base, shows appreciation for research, theory and scholarship, and uses new info to evaluate professional practice?
What style spends time beyond the call of duty, is active in professional organizations, and identifies with the profession at all times?
What is intellectual style?
reads current journals
keeps abreast technical advances
interacts with colleagues to gain new perspectives
strives towards self improvement
What are 7 things dealing with professional attitude?
- 1. avoid loudness/silliness
- 2. speech clear, no slang
- 3. friendly but not too personal
- 4. avoid telling pts your problems
- 5. appropriate behavior
- 6. appear confident but dont act like you know something you dont
- 7. be aware of body language