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  1. What is the exchange of info thru verbal, written or nonverbal means?
  2. What is the most common type of communication?
  3. What should you be sure of when communicating verbally?
    make sure listener understands language

    keep directions brief and concise

    watch the tone, volume, and inflection of your voice

    watch listeners reaction

    maintain eye contact
  4. How should written communication be used?
    stay brief, concise, and specific - use language reader understands

    typed or printed instructions are easier

    diagrams, drawings and pictures are very helpful
  5. What type of communication makes up the majority of human communication?
  6. What type of communication includes facial expressions, posture, gestures, and body movements, proximity and use of touch?
  7. What should you do while listening/observing?
    maintain eye contact

    evaluate speakers voice and observe nonverbals

    provide verbal feedback to clarify understanding
  8. Films, video tapes, and slides are used to help educate during what type of communication?
  9. What are 7 barriers to communication?
    • 1. noisy treatment area
    • 2. excessive distance between persons
    • 3. distractions in treatment area
    • 4. language used by caregiver
    • 5. postion of furniture or equipment and of persons who are communicating
    • 6. time available to communicate
    • 7. individual values or biases of each person
  10. What should you maintain while working with a disabled person?
    their self-esteem
  11. What should you do while working with disabled people?
    consider them 1st

    emphasize abilities (not disabilities)

    speak and interact directly with person

    identify yourself, stay within eye level

    determine whether person desires assistance before helping
  12. What should you do with a person who has hearing disabilities?
    tactilely or visually cue them
  13. What should you do with a person who has speech disabilities?
    be patient, listen carefully, use questions with brief responses
  14. What is the conduct, aims, qualities that characterize or mark a profession or a professional person?
  15. What are the characteristics of a profession?
    lifetime commitment

    representive organization

    specialized education

    service to clients

    autonomy of judgement
  16. What are 7 core values in the professionalism of PT?
    • 1. accountability
    • 2. altruism
    • 3. compassion/caring
    • 4. excellence
    • 5. integrity
    • 6. professional duty
    • 7. social responsibility
  17. What are the 8 value-based behaviors?
    • 1. altruism
    • 2. caring and compassion
    • 3. continuing competence
    • 4. duty
    • 5. integrity
    • 6. pt/pta collaboration
    • 7. responsibility
    • 8. social responsibility
  18. What is the ability to think and solve problems, be independent, self-evaluate, and take responsibilty for own actions?
  19. What is rationale?
    ability to explain rationale for activities within the profession
  20. What is skills?
    specific skills at a specific skill level
  21. What is ethical style?
    deals honestly with others

    maintains confidentiality

    recognizes professional biases

    doesnt misrepresent personal qualifications
  22. What style behaves unselfishly, devotes practice to interest of others, demonstrated unselfish motives, shows respect, and has a positive attitude?
    altruistic style
  23. What is responsible style?
    promises only what can be delivered, and does so on time

    accountable for own actions

    supports basic tenets of profession

    thinks before reacting

    evaluated his/her professional practice
  24. What style practices critical thinking, contributes to knowledge base, shows appreciation for research, theory and scholarship, and uses new info to evaluate professional practice?
    theoretical style
  25. What style spends time beyond the call of duty, is active in professional organizations, and identifies with the profession at all times?
    committed style
  26. What is intellectual style?
    reads current journals

    keeps abreast technical advances

    interacts with colleagues to gain new perspectives

    strives towards self improvement
  27. What are 7 things dealing with professional attitude?
    • 1. avoid loudness/silliness
    • 2. speech clear, no slang
    • 3. friendly but not too personal
    • 4. avoid telling pts your problems
    • 5. appropriate behavior
    • 6. appear confident but dont act like you know something you dont
    • 7. be aware of body language
Card Set
lecture 6 10-3-11
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