Foundations Chpt 8

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  1. What are often expressed by nonverbal cues?
    Anxiety, fear, pain
  2. What is perception?
    Recognition and interpretation of sensory stimuli
  3. What is active listening?
    Mind and senses are focused on what is being said
  4. What contributes to the way people communicate?
    Culture, past experience, emotions, mood, attitude, perceptions of the individual, and self concept
  5. A highly anxious person�
    may not correctly hear what is being said or may interpret the message totally differently than the sender intended
  6. A depressed person�
    tends to use few works
  7. A person who is upset or stressed�
    may speak in a loud, harsh tone or be more abrupt than usual
  8. What are communication skills?
    Active listening, interpreting nonverbal messages, obtaining feedback, focusing, adjusting style
  9. What is therapeutic communication?
    Communication that is focused on the needs of the patient
  10. What are therapeutic communication techniques?
    Silence, Open Ended questions, Restating, Clarifying, Touch, General leads, Offering of self, Encouraging Elaboration, Giving information, Looking at alternatives, summarizing
  11. What are blocks to effective communication?
    Changing the subject, offering false reassurance, giving advice, defensive comments, prying or probing questions, using clich�s, inattentive listening
  12. What does the nurse-patient relationship focus on?
    Focuses on the patient, has goals, and defined by specific boundaries
  13. Patients who have problems with communication are given the nursing diagnosis of?
    Impaired verbal communication or if related to difficulty with hearing, Disturbed sensory perception
  14. How do you communicate with the hearing impaired person?
    Speak distinctly, speak slowly, 2 �-4 ft distance, be aware of nonverbal communication, short and simple sentences, ask for rephrasing
  15. How do you communicate with the elderly?
    May need more time for response, hearing impairment, eliminate outside distractions, obtain feedback to make sure they understand, wait for one answer before asking another question
  16. How do you communicate with children?
    Be honest and tell child what to expect
  17. How do you communicate with people from other cultures?
    Follow patient�s lead regarding eye contact and personal space, use interpreter
  18. What information is on an end-of-shift report?
    Room number, bed designation, name, age, sex, date of admission, medical diagnoses, name of PCP, Tests and treatments in the last 24 hours, significant changes in patient�s condition, scheduled tests, current problems, scheduled treatments including meds, concerns
  19. What is SBAR?
    Situation, Background, Assessment, Recommendation
  20. What is walking around from room to room called?
    Walking rounds
  21. How long should a full report on each patient take?
    1-3 minutes
  22. What should you do when taking telephone orders?
    Listen, write down the order, repeat back to physician
Card Set:
Foundations Chpt 8
2011-10-08 19:09:55

Test 3
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