OB - Notes
Card Set Information
OB - Notes
People selectively interpret what they see based on their interests, background, experience, and attitude.
BIG 5 PERSONALITIES
: (social outgoing) - retail, sales person
Agreeableness (good nature, open minded, open to suggestions) Managers, people who work in groups or teams
Conscientiousness (dependable) supervisor bosses and leaders
Emotional Stability (bipolar
Openess to experiences (innovators, willing to try, seek changes)
Im in Control – Project Managers, CEO’s, General in the Army
Fate & Env. Is in control (blame outside them) – Assist and help others, gentler, nurses, counselors, compassion.
Manipulating others to satisfy your own needs (manipulators)
Theory X assumptions:
* Employee dislike work
* Employee attempt to avoid work
* Employee must be coerced, controlled, or threatened with punishment If they are to perform.
Theory Y assumptions:
* Employees like to work
* Employees are creative, and seek responsibility
* Employees can exercise self direction and self control.
: need to reach goals take responsibility
: desire to control one’s environment
: desire to seek approval conform to other wishes.
Reinforcement Theory: system of motivation for employees OPERANT CONDITING: Behavior à Reward or Punishment ORGANIZATIONAL BEHAVIOR MODIFICATION (OB MOD)
Forming (getting to know each other)
Storming (dealing with tensions and defining group task) ->
Norming (building relationship
and working together) ->
in relationships and task performances)
-> Adjourning (disbanding and celebrating accomplishment)
What happens when you move from forming to storming (ideas do not match, conflicts arrives)
solid comes up out of it. They organize the process and set rules of conducts. Roles (group project)
: check point, control, make sure we are on the right track.