The flashcards below were created by user lecaly on FreezingBlue Flashcards.

  1. FS Management
    the administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management
  2. Management
    the art and science of motivating people toward the achievement of a goal
  3. Funeral Home Management
    achieving the goals of the funeral home through the use of people and resources
  4. Expenses
    a decrease in assets, other than withdrawals by the owner, which result from efforts to produce revenues
  5. Planning
    that function of determining in advance what needs to be accomplished in order to achieve a particular goal
  6. Business policies
    fundamental statements that serve as guides to management practice
  7. Objectives
    specific statements of ends, the achievement of which are contemplated within a specific time period

    these are used in the management control process, and provide a quantitative and time framework to the organization's goals

    these are intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved
  8. Goals
    broad statements about what an organization wants to achieve

    these are developed in the strategic planning process

    they form the basic plan or direction toward which decisions and activities are focused

    these are motivational in nature and are usually stated in broad, general terms without reference to a time period
  9. Human resource planning
    developing a comprehensive strategy for meeting future human resource needs
  10. Organizing
    to arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole

    the arrangement and distribution of work among members of an organization
  11. Directing

    regulating the activities or course of activities of an organization

    to guide and/or supervise the activities of an organization
  12. Staffing
    a management function dealing with the recruitment, selection, placement, training, development, and appraisal of the employee of the firm
  13. Controlling

    a management function which compares organizational and individual performance with predetermined standards or expected results
  14. "caveat venditor"
    let the seller beware
  15. Human relations
    motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives
  16. Total quality management (TQM)
    the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
  17. Delegation of authority
    a superior's act of granting to subordinates, on the basis of competence, the right to act or decide
  18. Chain of command
    the superior-subordinate relationship that serves as a channel for two-way communication
  19. Better Business Bureau
    association of business firms that promotes ethical conduct by all business firms in a community
  20. Chamber of Commerce
    an association of business people who attempt to protect and promote the commercial interests in a community
  21. Human resource management

    Personnel management
    the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction
  22. Resume
    a written summary of one's personal, educational, and professional achievements
  23. Job description
    a document that lists the major responsibilities and tasks of the job
  24. Job analysis
    a process for determining the critical components of a job for purposes of selecting, training, and rewarding personnel
  25. Interviewing
    a job-analysis technique in which individuals currently holding a particular job are asked questions concerning the requirements of the job
  26. Job specification
    a document that lists the knowledge, skills, abilities, and personal characteristics a job holder must posses to perform effectively
  27. Recruitment
    the process of forming a pool of qualified applicants for tasks that need to be filled
  28. Demographics
    the statistical study of human populations with respect to their size, density, distribution, composition, and income
  29. Employment application
    a record of statements made at the time the applicant first seeks employment
  30. Equal employment opportunity
    the absence of employment discrimination based on race, color, religion, sex or national origin
  31. Bona Fide Occupational Qualification (BFOQ)
    A qualification that is absolutely necessary for the job; it is an allowable and approved reason for discrimination
  32. Employment interview
    the primary way of judging the applicant's appearance, poise, speech, etc.
  33. Civil Rights Act of 1964
    federal legislation that prohibits discrimination on the basis of race, color, religion, sex, or national origin
  34. Age Discrimination in Employment
    federal legislation that requires employers to treat applicants and employees equally regardless of age
  35. Equal Pay Act
    outlaws discrimination in pay based on the sex of the worker
  36. Immigration Reform Act
    federal legislation requiring employers to check job applicants' papers to be sure they are either U.S. citizens or aliens authorized to work in the U.S.
  37. Americans With Disabilities Act (ADA)
    legislation that guarantees disabled people equal access to employment, as well as access to public places
  38. Fair Labor Standards Act
    outlaws discriminatory practices in pay; requires employers to pay a minimum wage to employees and to pay a minimum of one and one-half of the regular wage rate for any hours beyond forty worked in a week
  39. Occupational Safety and Health Act (OSHA)
    a governmental agency with the responsibility for regulatory and enforcement of safety and health matters for most United States employees; an individual state OSHA agency may supercede the U.S. Department of Labor OSHA regulations
  40. Equal Employment Opportunity Act
    the absence of employment discrimination based on race, color, religion, sex or national origin
Card Set
Show Answers