feature a business class customer create a list of people whose calls will be forwarded to a number they designate so that all calls from those individuals on their list will be forwarded?
Call forward varible
What feature would a business class customer use if they had an important phone call they didn't want to be inturupted by any incoming calls on the line?
Cancel Call Waiting
How many Microsoft outlook email web accesses would be included for a business class preferred customer?
Includes 4 web access (promo: 4 full access)
Which of the following versions of MPEG does not exsist?
What code would a customer use to place a call on hold?
What type of connecting block is usually used for data applications/phone distribution in residential and light business installations?
What does the Code of Federal Regulations , title 47, telecommunication. Part 76 cable television service from the FCC deal with?
What are the minimum requirements for a Mac on a CHSI install?
300 mhz processor speed
100 Gb harddrive
What is the rule of three of CDV?
1.Confirm telephone number
3.Digital Voice Center
Is Tip negative or positive?
What is the highest scan rate?
What is the term used to describe a range of malicious software?
What allows a group of phone stations to access a common set of telephone lines?
Key System (KSU)
What is a signal splitting device that plugs into a trunk/ bridger chassis ?
When customers don't want to be interrupted by certain callers, this allows them to create a list of up to 12 numbers that will receive an announcement indicating they are not presently accepting calls ?
*60 - activate
*80 - de-activate
What calculates the activity levels in the unused portion of a multichannel system when there is random activity in the activity channels
(NPR) noise power ratio
Uses both past and subsequent pictures as references to calculate the compressed picture data
(B-pictures) Bi-directional pictures
What measures how often an error occurs In a given amount of data
(BER) bit error rate
The amount of noise created by an active device ( amp ) is what ?
(NF) noise figure
What is the crossing of modulation from one channel to another? Typically manifests itself as a vertical bar ( separates two channels apart )
(XMOD) cross modulatiion
What are tests that help to ensure that the cable systems forward signals meet the FCC standards as outlined in CFR 47 part 76.605(a) (1-12) of the FCC regulations ? ( 1of 3 tests )
(POP) proof of proformance
What feature of CDV automatically rejects calls from caller ID blocked numbers?
Memorize the most important parts of what youll say
Practice possitive self talk
Check your appearance
Your voice consists of what 4 components
What are 3 types of adult learning styles
What is a signal splitting device that plugs into a trunk/bridger chassis (used at output of bridger module)
What boosts low lever signals from pre-amp to levels suitable to system speakers (reproduces sound quality / minimizes distortion)
What recieves signal form the trunk module
Developed to replace tree and branch architecture as networks were rebuilt or upgraded
(HFC) Hybrid fiber coax
What uses multiple surround sound decoders (identifies surround sound format and passes it to decoders)
Sourround sound processor
What are the 2 best types of audio connections (capable of 5.1 surround sound/digital audio)
Optial digital - toslink / EIA-J
Coaxial digital - RCA (phono)
What allows a group of phone stations to access a common set of telephone lines
(KSU) Key system
What has the functionality of a key system plus additional features (has the ability to transfer calls to a different office through Ethernet connection)
Hybrid key system or
What is the telephone companies standard connecting block called
What block is used for data applications
What is used to manage wire on telecommunications boards to avoid kinks or sharp bends
Mushroom spool (1-3ft excess wire for punch downs)
POP + SMTP uses what two ports
25 , 80
What's the D-mark in business voice
Up to the right side of the 66-block
What is the crossing of modulation from one channel to another? Typically manifests itself as a vertical bar (separates 2 chs apart)
(XMOD) cross modulation
What piece of equipment deletes unused channel and inserts local feed (all in one device)
Channel deletion filter, modulator , and combinder
What deletes unused channel for insertion of a local feed
Channel deletion filter
What device takes cable input and processes it so the customers tv can display authorized services?
(DCT) digital consumer terminal
In business video the technicians D-mark is at the ground block unless...?
The tap is the communications room, the tap becomes the D-mark
What is the the equipment from telco that provides internet
What forwards requests for a particular ip port pair to another ip port pair (commonly used on publicly connected hosts to make an internal service available to a larger network)
(PAT) port address translation
Combined with ip address, what allows a device to know which other addresses are local to it and which must be reached through a gateway or router
What works by separating successive pictures into 2 types of video information that which stays the same from picture to picture and that which changes from picture to picture ? ( because the static information doesn't have to be redrawn from scratch in each successive picture)(uses less bandwidth)
What is calculated by comparing the previous and successive pictures and recording only the changes in the picture
(P-pictures) Predictive pictures
This is our demarcation point. Bridger clips separate company side from customer side. What is it called?
CLEC block (Comcast block)
Standards, specification to provide protected digital entertainment in the home
(DTCP) digital transmission content protection
Good eye control serves 2 purposes , what are they
Tells the listener something about you
It allows you to learn something about the listener
What are the 6 key selling techniques
Build a rapport
Position the product
Communicate the benefits
Ask for the sale
What are 3 ways to build a rapport
Possitive tone a voice
Possitive body language
What controls and switches components that may include equalization functions
Pre-amp (comes before amp)
What is the device that usually a screw used to connect the coaxial cables center conductor to an active or passive device
Seizer mechanism (siezer screw)
System noise , CSO , CTB , distortion due to lasers, clipping modulator problems is caused by what
The process of compression band decompression is?
What is a form of phase modulation which is accomplished by the use of discrete number states
Phase shift keying
What is a high speed line or series of connections that form a major pathway within a network ?
What converts the lower level trunk signals to a higher output that can be used for distribution
What is the amount of DB loss per 100ft of RG6 @ 550 MHz
What is the amount of signal DB loss per 100ft of RG6 @ 55 MHz
What is a mathematical value derived from the number and severity of leaks in the cable system
(CLI) cumulative leakage index
What are 3 listening strategies ?
Offering agreement responses
What is the video rule of 3
What is the rule of 3 for CDV
Confirm new telephone number
What is the rule of 3 for xi
What type of connector does Ethernet use
This has two 50 pin connectors at each end of a 25 pair cable that connects emta to distribution block
This is the ILEC network interface.
T1 (supplies 1.54 MB/sec data throughput)
What is the D-mark with business xi
Confirm output at the LAN side
What converts coaxial signal back to Ethernet
(MPO) mega port outlet
What converts ethernet back to coaxial signal
(MPG) mega port gateway (connects with Ip3 server)
What is an Internet access gateway server for guests, found between the modem and the router and the rest of the network
IP3 Net access server
What uses internal modem to transmit sales transaction data using the telephone line
(POS) point of sale system
What is the standard interface for connecting multiple line telephone equipment
What is the device that acts as a focal point in connecting multiple computers within on local area network (LAN)
Using a public network, what establishes a secure connection to an organizations private network
(VPN) Virtual private network
What is a group of computers geographically far apart, but are connected
(WAN) Wide area network
What is a portion of a network that shares a common address component / all devices whose ip addresses have the same prefix
What is a unit of measurement used for describing the wavelengths of light
Nano meter (1 billionth of a meter)
What is the name of standards used for coding audio- visual information in a digital compressed format
What calling feature allows different phone numbers to reach the same phone with different ring patterns
the difference in a peak carrier level measured in DBMV to the noise level also measured in DBMV
What * code would a customer dial to use call hold feature
Connects regional markets
(CRAN) converged regional area network
What is used where cable doesn't quite reach- to extend distances- to extend the reach of cable I in a ped
A device or software the enables compression and decompression for digital video
Various manufactures offer these small punch downs for telephone outlets, many with RJ-31x alarm interface built in, called?
Telephone distribution panels
What is the termination point for all outlets within a building or suite
Customer neutral block
What is the feed point from the original provider called
What is a method where additional data bits are added to the digital video bit stream to help identify and correct any errors any errors that may be caused by the transmission system
(FEC) forward error correction
What is the amount of DB loss per 100ft of RG6 @ 55 MHz
What provides a means of physically mourning the various modules into housing , sometimes called a motherboard , usually contains stations diplex filters, provides power distribution from dc power supply to each module