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- Delivery Speed
- Delivery Reliability
- Coping with changes in demand
- flexibility and new product introduciton speed
Productivity = Outputs/Inputs
A dimension that differentiates the products or services of one firm from another
A dimensino used to screen a product or service as a candidate for purchase.
Diagram that shows how a company's strategy is delivered through a set of supporting activiites.
Activities involved in planning
Determine how to anticpiate deman with available resources. Develop performance metrics.
Activities involved in sourcing
Select best suppliers. Set pricing, delivery, payment, metrics, monitonring for supplier
Activities involved in making
Scheduling, coordinating material, Metrics for speed, quality, and worker productivity
Activities involved in Delivering
Schedule movement of goods. Develop network of warehouses. Monitor receipt of orders
Activities involved in returning
develop processes for receiving worn-out defective products.
Building service activities to support a firm's product offering
e.g. offer car maintenence from the same dealership that sold the car.