3003 chap 6

• conversations
• comments and critiques
• orientations
• summaries
• reference materials
• narratives
• teasers
• status updates and announcements

online services that enable individual and organizational members to form connections and share information.

intirguing research technique in which companies track social networks and other media with automated language analysis software that tries to take the pulse of public opinion and identify influential opinion makes..

which users rather than website owners contribute most or alll of the content, have also become serious tools.

• planning instant messages
• writing instant messages
• completing instatnt messages

• capability for rapid response to urgent messages
• lower cost than phone calls and email
• ability to mimic conversation more closely than email
• availability on wide range of devices