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how does technology change the role of managers?
>ee retention and motivation
impact of technology on personnel
>changing nature of job
>new types of jobs
impact of technology on business costs
-buy new technology.. maintain hardware
-train ee to operate new technology
-less refunds and repairs
-reduced wage bill
impact of technology on business opportunities
why would there be resistance to change?
>fear of losing jobs
>fear of losing power
>fear of failure
strategies for managing change
>managers lead by example
>managers must communicate with ees
>manager must train ees
>manager must allow ees to participate in the change
total quality management... management strategy designed to ensure 100% perfection and 100% customer satisfaction because every person in the business is responsible for delivering quality to the customer