ISDS Enterprise Computing

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  1. Personal computing
    Individual’s control and use of computers or handheld devices
  2. Enterprise
    Business or organization
  3. Enterprise computing
    Information technology on a large scale, encompassing all aspects of technology and information resources
  4. Business process
    • oUses information systems
    • oHas identifiable output
    • oBegins with customer’s need and ends with needs fulfilled
    • oProvides links for information flow
    • oAt each link, value is added in the form of:
    • •Work performed
    • Useful information generated
  5. Information systems
    • Support or streamline business activities
    • Gives competitive advantage
    • Support internal or external business processes
    • •Internal: accounting, finance, and human resources
    • •External: customers, suppliers, and business partners
  6. competitive advantage
    • Superior position over the competition
    • Example: Billing process reduces use of paper
  7. BPR (Business process reengineering)
    oUse of information technology to make major organizational changes and cost saving
  8. BPM (Business process management)
    •Improves existing processes and optimizes assets through managing the entire life cycle
  9. Enterprise systems
    • Provide tools to find innovative ways to:
    • •Increase accurate and on-time shipments
    • •Minimize costs
    • •Increase customer satisfaction
    • •Maintain profitability
  10. enterprise data center
    Used to store enterprise data
  11. Personnel can share data and ____ _____ designed to solve enterprise-level problems.
    enterprise software
  12. Globalization
    Conducting international business Increased by e-business
  13. e-business
    Use of Internet for business activities
  14. Internationalization or Glocalization
    • Combination of globalization and localization
    • Adapting of a menu, slogan, or logo to match local taste or trends
  15. Enterprise networking
    • technology infrastructure Managed using one of two structures
    • oCentralized
    • oDistributed
  16. Centralized structure
    • Standard technology solutions used by all
    • IT department responsible for technology management
  17. Distributed structure
    • Technology tools are customized
    • Individuals manage technology
  18. Scalability
    Ability of hardware or software to continue functioning as demands and use increase
  19. Interoperability
    Ability to connect and exchange data with another computer
  20. SPOF (Single point of failure)
    System component that causes entire system to malfunction when it fails
  21. Disaster recovery

    •Copy of backup in different physical location

    •To recover, data must be in a protected location

    •Recovery process must be completed in time specified

    •Constant and ongoing evaluation is required

    oAdditional steps

    •Test backup system regularly

    •Update backup software when needed

    •Protect servers from damage

    •Check for security breaches

    •Distribute plan to essential personnel
  22. ERP (Enterprise resource planning)
    • Software to manage enterprise tasks
    • Can integrate financial, human resources, customer, and order information; speed up manufacturing processes; reduce inventory
    • Some projects fail because of employee resistance to change
    • Implementation is expensive and takes time
    • Vendors include: SAP, Oracle, and Sage
  23. CRM (Customer relationship management)
    • Follows interactions between an enterprise and customers
    • Assists in efforts to hold onto customers
    • Software can be used to match company resources with customer wants and needs
    • Vendors include FrontRange Solutions, Oracle, SAP, and
  24. SFA (Sales force automation)
    • Software that automates sales processes
    • Processes and tracks orders
    • Manages customers and other contacts
    • Monitors and controlling inventory
    • Analyzes sales forecasts
  25. XBRL (Extensible Business Reporting Language)
    Used to publish and share enterprise financial information
  26. SaaS (Software as a Service)
    • Web-based software
    • Used by enterprises that outsource a portion of their IT tasks
    • Can use application service provider (ASP) to host software
  27. OSS (Operational support systems)
    oSoftware suite to assist the network operations of an enterprise
  28. EAI (Enterprise application integration)
    Highly complex tool that integrates two or more enterprise systems

    Provides integration by combining processes, hardware, software, and standards
  29. RAID (Redundant array of independent disks)
    • Multiple hard drives hold same data
    • Goal to improve storage speed and protect against data loss
    • Service interruption is prevented if any one drive fails
  30. Jukebox—
    enterprise storage units that use DVD and CD discs
  31. Library—
    enterprise storage units that use Blu-ray optical media

    •Newest media

  32. SAN (Storage area network)
    Available on LAN or WAN

    • High-capacity network of storage devices
    • Keeps enterprise services available for processing
  33. NAS (Network-attached storage)
    • Provides data and file sharing
    • Access provided via a network
  34. Grid computing
    • Uses many computers to solve a problem
    • Usually scientific or technical problems
  35. Cloud computing
    Subscription service that provides scalable resources and IT services over the Internet
  36. Multi-tenancy—
    application is installed only once in the cloud but can be shared and customized

    Security aspects should be verified before using
  37. Blade servers
    Energy efficient, low-cost modular computers
  38. Thin client
    Software program or computer that relies on other computers to do most of the work
  39. Web portals
    Web sites that supply numerous online services

    oExamples: AOL, Yahoo!, MSN, and Google

    oBusiness portals offer centralized knowledge and content management
  40. EDI (Electronic data interchange)
    Popular method for sharing information and doing business over networks, including the Internet

    oSet of standards that dictate how data and documents are transferred between enterprises

    oCan make businesses more efficient

    Business-to-business e-commerce
  41. VAN (Value-added network)
    Public data communication network that an enterprise uses for EDI or other services
  42. VPNs (Virtual private networks)
    Connect distributed LANs over the Internet

    oEnsure security through the use of encryption and supplemental security features.
  43. Intranet
    oInternal enterprise network

    oAccessed only by employees or authorized individuals

    oEmployee manuals and telephone directories can be moved to an intranet, creating enormous savings for the enterprise
  44. Extranet
    Network that enables outside users to access an intranet through the Internet

    oData transfer is encrypted
  45. CBT (Computer-based training)
    • oConvenient, affordable, learning method
    • oUseful when multimedia, animation, and programmed learning are used
  46. WBT (Web-based training)
    Similar to CBT

    Training provided over the Internet or intranet

    •Includes instant messaging, discussion forums, chat tools, Web broadcasts with streaming audio or video, and videoconferencing
  47. Teleconferencing
    • Enables business to be conducted by using computer and telecommunications equipment
    • Enhances enterprise communication
    • Often reduces costs
  48. Telecommuting
    • Working from home via computer and telecommunications equipment
    • Numbers are increasing
    • Benefits—productivity gains, lower employee turnover, and reduced costs for office space
    • Disadvantage—lack of direct supervision of employee
  49. Workgroup computing
    • Used to communicate and collaborate
    • Uses specific computer hardware, software, and network equipment
  50. Groupware (teamware)
    is software that supports workgroup information requirements
Card Set
ISDS Enterprise Computing
4th and final section for midterm
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