Satifying the needs is a _____ and ____ process.
Sequential and progressive
What need involves ego fullfillment thru individual pro. Achievment, recognition and respect of ones peers.
What need involves the basic physiological needs, water, shelter, food, and air.
What need involves insulating people from things that may threaten their survival?
What need involves the forming of relationships with others?
_______ can be promoted by sharing the workload and functioning as a team in every station activity?
Victor Vroom developed a theory of motovation called ______ which stands for _______, _______ and ________.
V - Valence/Value
I - Instrumentality
E - Expectancy
* also called Valence Theory
The availability of a means to achieve a gaol falls under what in V. I. E.
The strenght of an iondividuals desire to achieve a goal falls under what in V.I.E.
The strength of that individuals belief that he can achieve a goal falls under what in V.I.E.
A _______ is anything, positive or negative that acknowledges a persons existance?
All stokes are converted into _______ memories of a significant emotional event
Psychologists call this ____
_______ power is one person's perception of another's ability to grant rewards.
_______ power is derived from someone's desire to identify with and emulate another
_________ Power is derived from one of the three sources: shared values, acceptance of a social structure, or the sanctioning od a legitimzing agent.
_______ power is the subordinates perception of the supervisors authority to punish.
_______ power is based on one persons perception that another s knowledge and expertise can help him in his endeavors
The Theory ___ Leaders believe workers are lazy, they have no ambition, and dislike work.
Theory X Leaders
The Theory ___ Leader belives workers will perform adequately with self-direction, self-control. With proper leadership workers will excel.
The theory ___ Leader believes workers are key to more productivity. Workers can work w/o supervision. The participative approach to decision making management style that focuses on the people.
_______ leadership involves a high degree of concern for people and production.
______ leadership is characterized by an overriding concern for either production or worker needs.
_______leadership involves a low concern for people and a low concern for production
_____ leadership involves a moderate concern fro people and production.
Middle of the road leadership
_________ invests in all power and authority in the leaders. ie: military
A Employee centered participative leadership style is?
A hands off approach by the leaders is known as???
The primary role of the Company Officer is ____
The scientific theory of Management is closely related to which theory of leadership.
Workers are only motivated by potential rewards and w/o constant/close supervision they will avoid work when possible describes?
The Scientific theory of management
Taylors solution : the Assembly line
The _____ theory was based on the belief that happy workers are productive workers
_________ is the act of watching over the work of others.
How does X/Y apply to Company Officers
They must be able to shift from one theory/style to another as situations dictates.
The theory which finds hat giving workers more pay/benifits is only a temp. fix, and things that create /sustain workers satisfaction are inherent in the work is known as?
The Hygiene Theory
Which theory is based on the proposition that if workers could see "The Big Picture" they could understand how their individual roles fit into the overall plan?
Management by Objective
What leadership theory is based on appropriate behaviors falling at different points along this continum. Based on the 3 variables: leader, subordinate, and situation?
Modern management is a very participative and therefore democratic style of leadership. Examples of Modern Management are?
Theory Z and TQM
Name 4 elements of TQM?
*Constant or continuous improvement
What did Theory Z became to be known as?
___________ are small groups of employees, usually 5 to 15 members, who were drawn from all op. units of the plant
________ are rightly knit work groups w/ a common misson, who are trained to perform the tasks of supervisors or mid-level managers.
Self -directed work teams
The ______ must communicate the organizational goals downward to the company members and identify community concerns and opportunities upward to the _______.
Supervisory skills include?
In what 2 ways does delegation help the Company Officer?
*Frees up time to work on other tasks
* Develops their Firefighters
A ________ includes an achievable gaol statement and measurable oblective that can also serve as checkpoints to track progress towards a stated goal.
Name 5 elements of the decision making model?
* Define Problems
* Identify alternative solutions
The most important skill required for effective communication is ___________.
In every attempt to communication there are always 2 elements ______ and ________?
Facts and Feelings
The Standard for company officer training by the Insurance Services office is ____ hours per month , therefore, each company should devote ___ hours a shift to training?
20 hours, 2 hours
The most important resource in any organization are its _______ resources.
The primary time management tool available to company officers is planning and an important part of planning is_______.
One way to prioritize assignments is to _____________.
Visualize a Target.
"Must do" is the bulls eye
"Should do" is the middle ring
"May do" is the outer most ring
The guy with the big head and I make him laugh is________?