Vet Mgmt- Midterm- Personel Mgmt & team Dyn-

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Author:
jenafer
ID:
113300
Filename:
Vet Mgmt- Midterm- Personel Mgmt & team Dyn-
Updated:
2011-10-30 23:29:09
Tags:
personnel veterinary
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Description:
personnel management
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  1. what are SOPs
    standard operationg procedures
  2. every employee must be given a written ___ of their job description
    copy
  3. why are job descriptions important
    • 1. defines job
    • 2. ensures proper SOPs are being followed
    • 3. helps with hiring process
    • 4. allows managets to be ableto perform evaluations and reviews
  4. what to consider when advertising open positions
    • 1. where to place advertisements
    • 2. word of mouth
    • 3. hiring friends and family of current employees
  5. things to look out for in the interviewing process
    • 1. first phone call impression
    • 2. did they prepare for the interveiw
    • 3. have your checklist ready, how they answer questions
    • 4. application review
    • 5. interview questions
    • 6. dos and donts of proper interview questions
    • 7. math/verbal tests or scenario questions
  6. how many candidates do we want to interview
    no more then 4. its a lengthy process.
  7. we never ask:
    • date of birth
    • sex
    • sexual orientation
    • race
    • religion
    • marital status
    • national ethnicity
    • pregnancy status
  8. salary based wage
    exempt
  9. an hourly wage and 11/2 per hour every hour over 40 hours
    non-exempt
  10. when the new employee is hired, briefly explain:
    • 1. salary and brief review of benefits
    • 2. regulations on promotions
    • 3. evaluation process
    • 4. probation period for new employees
    • 5. salary increases
    • 6. disciplinary procedures
  11. In employement benefits, they recieve:
    • 1. unemployment taxes
    • 2. social security
    • 3. break time
    • 4. jury duty pay
    • 5. parking costs
    • 6. work clothes
    • 7. safety equipemnt
    • 8. worker compensation
    • 9. sick leave
    • 10. pension plans
    • 11. bonuses
    • 12. disability insurance
    • 13. life/accident insurance
    • 14. paid time off
  12. information newly hired employees must bring to their employer
    • 1. W-2s
    • 2. isurance info
    • 3. direct deposit
    • 4. 2 forms of legal ID
    • 5. eligibility of US employment
    • 6. copies of professional licenses, certifications
    • 7. signature confirming receipt of employee handbook
  13. also refered to as the legal employee contract that definces all terms of employment
    employee handbook
  14. when employees are terminating their employment, they are willing to honestly speak about their experience and complaints working there
    exit interviews
  15. ___ will come with making happy employees with bonues, fairness, fair schedules, birthdays off, a kudos board, a lottery, celebrate vet tech week (october)
    morale of staff
  16. ___% of communication is non- verbal
    70%
  17. compliment employees in _a_ and criticize in _b_
    • a. public
    • b. private
  18. prevention of stressors, management of conflict, expectation of professionalism, and having policies for nepotism, sexual harassment, and code of conduct are referred as
    team dynamics
  19. management responsibilities
    • 1. SOPs
    • 2. orientation
    • 3. reviews and evals
    • 4. continueing education
    • 5. promotions
    • 6. firing
    • 7. exit interviews
    • 8. retaining employees
    • 9. morale of staff
    • 10. manage team dynamics
    • 11. employees rights

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