the direct approach-effective strategy for writing routine replies and positve messages
open the main idea, clear statement of requst. use body to give details and justify request then close by requesting specific action
describe six common types of strategy for routines replies and positve messges
stating your request up front
1. pay attention to tone- please and I would appreciate
2.Assume that your audience will comply-will comply when they clearly understand the reason for request
3.Be specific- specific
explaining and justifying request-ask important questions first
-ask only relevant questions
-deal with only one topic per question
close your message with three important elements 1. specific request that includes relevant dealines
2.info about how you can be reached
3. expression of appreciation or goodwill.
three COMMON EXAMPLES OF ROUTINE REQUESTS
asking for info or action
what you want to know or what you want readers to do
why youre makin the request
why it may be in your readers interest to help
asking for recommendations
organizes your inquiry using the direct approach
Making Claims and Requestionf Adjustments
claim -formal complaint
adjustment- settle of claim
Strategy for routine replies and positive message
communicate the info or good news
answer all questions
provide all required details
leave your reader with a good impression of you and firm
Most routine and positive messages fall into six categories
ansers to requests for info and action-if answered yes use direct approach. companied usualll develop form responses that can be customized as needed. ready to make templates.
grants of claims and requests for adjustment - view every mistake as an opportunity to improve relationship.
recommnedationthe candidates full name, position seeking, nature of relationship, facts and evidence relevant to opportunity, a comparison of this candidates potential with that of peers if available, your overall evaluation
info messages- uses as reminders or notices and policy statements.
good-news announcements-spread word about positive developments. communicated in news release/press release.social media release.
goodwill messages - enhance relationships with customers.congratulate individuals or companies for signifcant achievements. message of appreciation.offering condolences
writing routine business requests
a couteous claose