mgmt chap 9 3003

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monaben20
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mgmt chap 9 3003
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2011-11-04 16:14:26
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mgmt chap 9 3003
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  1. THREE STEP WRITING PROCESS FOR PERSUASIVE MESSAGES
    • STEP 1: Planning Persuasive Messages
    • -analyzing situation- demographics, osychogrpahics, motivation.
    • -gathering info
    • -select right medium-permission based marketing, which marketers ask permission before sending messages can help companies avoid antagonizing their target audiences.
    • -organizing info

    • Step 2: Writing persuasive messages
    • 1.using positive and polite language
    • 2.understanding and respecting cultural differences
    • 3.being sensitive to organization cultures
    • 4.taking steps to establish your credibility

    • STEP 3: Completing Persuasive Messages
    • credibility
    • proofreading
  2. DEVELOPING PERSUASVIVE BUSINESS MESSAGES
    4 essential strategies
    • Framing your arguements
    • AIDA model
    • attention, interest, desire, action

    • Balancing Emotional and Logical Appeals
    • 3 types of reasoning
    • -analogy-reason from specific evidence to specific evidence
    • -induction-specific evidence to specific evidence.
    • -dediction- you work from a generalization to a specifc conclusion.

    Reinforcing Your Position


    Anticipating Objections

    • avoding common mistake ins persuasive communication
    • -using a hard sell
    • -resisting compromise
    • -relying solely on great arguements
    • -avoiding common mistakes in persuasive communication
  3. COMMON EXAMPLES OF PERSUASIVE BUSINESS MESSAGES
    • -persuasive requests for action
    • -persusive presentation of Ideas
    • -persusaive claims and requests
  4. developing marketing and sales messages
    • marketing messages- usher potential buyers through the purchasing process without asking them to make an immediate decision
    • sales messages-take over at that pont, ecouraging potential buyers to make a purchase decision then and there

    • assesing audience needs
    • -understanding audience needs

    analyzing your competition -stuff companies arent using. avoid too similar to competition

    • determing key selling points and benefits
    • -selling points-most attractive features of the idea
    • -benefits- the particular advantages that purchasers can realize from those features.

    • aniticipating purchase objections
    • -address as many as you can

    creating a persuasive appeal AIDA
  5. writing promotional messgages for
    • conversation marketing- in which companies initiate, facilitate, and participate in conversations happening in a networked community of customers, journalists, blogger and other interested parties.
    • social commerce- encompasses any aspect of buying and selling products and services or supporting customers throught the use of social media.

    • GUIDELINES
    • facilitate community building-audiences connect with your company and each other
    • listen at least as much as you talk- listening
    • initiate and respond to conversations within the community-make sure provide the info customers need in order to evaluate your products and services
    • provided info that people want-q&a
    • identify and support your champions-fans of company and products
    • be authentic be transparet be real-open and conversational about themselves
    • dont rely on the news media to distribute your message
    • integrate conventional marketing and sales strategies at the right time and in the right places
  6. maintaing high ethical and legal standards
    marketing and sales messages must be truthful and nondeceptive

    you must back up your claims with evidence

    bait and switch advertising is illegal

    marketing messages and websites aimed at childern are subject to special rules

    marketing and sales messages are considered binding contracts in many states

    in most cases you cant use a persons name, photograph, or other identity without permission.
  7. 7 common ways to establish credibility
    writing persuasive messages
    • using simple language
    • supporting your claims
    • identifying your sources
    • establishing common ground
    • being objective
    • displaying good intentions
    • avoiding the hard shell

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