Management 12

Card Set Information

Author:
akoskey
ID:
115527
Filename:
Management 12
Updated:
2011-11-08 18:29:21
Tags:
business
Folders:

Description:
chapter 12
Show Answers:

Home > Flashcards > Print Preview

The flashcards below were created by user akoskey on FreezingBlue Flashcards. What would you like to do?


  1. two change views
    • calm waters
    • white water rapids
  2. organizational change
    any alteration of people, structure, or tech in an organization
  3. change agent
    someone who acts as a catalyst and assumes the responsibility for managing the change process
  4. changing structure
    • work specialization
    • deparetmentalization
    • chain of command
    • span of control
    • centralization
    • formalization
    • job redesign
  5. changing tech
    • work precesses
    • methods
    • equipment
  6. changing people
    • attitudes
    • expectations
    • perceptions
    • behavior
  7. why resist change
    • uncertainty
    • habit
    • personal loss
    • not in organizations best interest
  8. how to reduce resistsance to change
    • education and communication
    • participation
    • facilitation and support
    • manipulation
    • co-optation
    • selecting people who accept change
    • coercion
  9. stress
    adverse reaction people have to excessive pressure placed on them by extraordinary demands, constraints, and opportunities

What would you like to do?

Home > Flashcards > Print Preview