Management 12

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  1. two change views
    • calm waters
    • white water rapids
  2. organizational change
    any alteration of people, structure, or tech in an organization
  3. change agent
    someone who acts as a catalyst and assumes the responsibility for managing the change process
  4. changing structure
    • work specialization
    • deparetmentalization
    • chain of command
    • span of control
    • centralization
    • formalization
    • job redesign
  5. changing tech
    • work precesses
    • methods
    • equipment
  6. changing people
    • attitudes
    • expectations
    • perceptions
    • behavior
  7. why resist change
    • uncertainty
    • habit
    • personal loss
    • not in organizations best interest
  8. how to reduce resistsance to change
    • education and communication
    • participation
    • facilitation and support
    • manipulation
    • co-optation
    • selecting people who accept change
    • coercion
  9. stress
    adverse reaction people have to excessive pressure placed on them by extraordinary demands, constraints, and opportunities
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ID
115527
Card Set
Management 12
Description
chapter 12
Updated
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