management 13

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Author:
akoskey
ID:
115533
Filename:
management 13
Updated:
2011-11-08 18:50:06
Tags:
business
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Description:
chapter 13
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  1. organizational behavior
    study of the actions of people at work; explain, predict, and influence behavior
  2. job satisfaction
    general attitude toward job; indicated by employee productivity, absenteeism, turnover
  3. attitude
    evaluative statements, either favorable or unfavorable, concerning objects, people, or events; cognitive (beliefs/values), affective (emotion), behavioral (intention to behave)
  4. job involvement
    degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in that organization
  5. employee engagement
    empoyees being connected to, satisfied with, and enthusiasdtic about thier jobs
  6. cognitive dissonance
    any incompatibility or inconsistency between attitudes or between behavior and attitudes
  7. Big Five Model
    • extraversion
    • agreeableness
    • conscientiousness
    • neuroticism/emotional stability
    • openness
  8. locus of control
    degree to which people believe they are masters of their own fate
  9. self-esteem
    individuals degree of like or dislike of himself
  10. emotional intelligence
    ability to notice and to manage emotional cues and information; self-awareness, self-mgmt, self-motivation, empathy, social skills

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