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HEALTH CHP 10 LSN 2

  1. Three basic skills needed for effective communication.
    • speaking
    • listening
    • body language
  2. Three communication styles?

    Hint:
    Lydia
    Mitchell
    Mom/Dad
    • passive
    • aggressive
    • assertive
  3. Passive comunication
    • don't express feelings/thoughts
    • do not stand up for themselves
    • do only what others want to do
  4. aggressive communication
    • try to get your way (bullying/intimidation)
    • don't consider others rights
    • attack other person not problem
  5. assertive communication
    • Express feelings/thoughts w/o hurting others
    • Stand up for themselves
    • Defend their rights but respect others
    • Attack the problem not the person
  6. Of the three communication styles (passive, aggressive, assertive) which is the most important to a healthy relationship.
    assertive
  7. How you say something is just as important as _______ you say.
    what
  8. When you want to deliver messages that have strong emotional content, consider using _______ messages.
    "I"
  9. What type of messages help you communicate your feelings positively, w/o blame or name calling?
    "I"
  10. List 4 techniques for active listening.
    • reflective listening
    • clarifying
    • encouraging
    • empathizing
  11. reflective listening
    rephrase or sumarize what the other person has said

    no for sure what other person said
  12. clarifying
    ask speaker what they think or feel

    helps you fully understand what's being said
  13. encouraging
    signal the speaker that you are interested/involved

    nodd head or say "I see" or "Uh-huh"
  14. empathizing
    imagine/understand how someone feels

    share in someones disappointment
  15. 4 tips for active listening
    • 1. direct eye contact
    • 2. body language
    • 3. signals to show you're interested
    • 4. don't interupt
    • 5. don't assume but focus on what is said
  16. communication barrier:

    image and identity issues
    unrealistic expectations
    lack of trust
    prejudice
    gender stereotyping
    • place in world
    • person will become frustrated
    • confidence
    • tolerant of differences
    • boy vs. girl
  17. constructive feedback
    use "I" messages to point out a problem you are having with another person
  18. How do acknowledgements and compliments help a relationship?
    • makes the other person feel good
    • demonstrates good sportsmanship/good character
Author
Anonymous
ID
117108
Card Set
HEALTH CHP 10 LSN 2
Description
HEALTH CHP 10 LSN 2
Updated

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