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Three basic skills needed for effective communication.
- speaking
- listening
- body language
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Three communication styles?
Hint:
Lydia
Mitchell
Mom/Dad
- passive
- aggressive
- assertive
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Passive comunication
- don't express feelings/thoughts
- do not stand up for themselves
- do only what others want to do
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aggressive communication
- try to get your way (bullying/intimidation)
- don't consider others rights
- attack other person not problem
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assertive communication
- Express feelings/thoughts w/o hurting others
- Stand up for themselves
- Defend their rights but respect others
- Attack the problem not the person
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Of the three communication styles (passive, aggressive, assertive) which is the most important to a healthy relationship.
assertive
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How you say something is just as important as _______ you say.
what
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When you want to deliver messages that have strong emotional content, consider using _______ messages.
"I"
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What type of messages help you communicate your feelings positively, w/o blame or name calling?
"I"
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List 4 techniques for active listening.
- reflective listening
- clarifying
- encouraging
- empathizing
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reflective listening
rephrase or sumarize what the other person has said
no for sure what other person said
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clarifying
ask speaker what they think or feel
helps you fully understand what's being said
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encouraging
signal the speaker that you are interested/involved
nodd head or say "I see" or "Uh-huh"
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empathizing
imagine/understand how someone feels
share in someones disappointment
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4 tips for active listening
- 1. direct eye contact
- 2. body language
- 3. signals to show you're interested
- 4. don't interupt
- 5. don't assume but focus on what is said
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communication barrier:
image and identity issues
unrealistic expectations
lack of trust
prejudice
gender stereotyping
- place in world
- person will become frustrated
- confidence
- tolerant of differences
- boy vs. girl
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constructive feedback
use "I" messages to point out a problem you are having with another person
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How do acknowledgements and compliments help a relationship?
- makes the other person feel good
- demonstrates good sportsmanship/good character
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