A number of barriers can reard or distort effective communication In this section, we highlight the most important of these barriers.
FILTERING- refers to a senders purposely manipulation info so the receiver will see it more favorably. A manager who tells his boss what he feels the boss wants to hear is filtering.
SELECTIVE PERCEPTION- process selectively see and hear based on their needs, motivations, experience, background, and other personal characterisitcs.
INFORMATION OVERLOAD- when the info we have to work with exceeds our processing capacity , the result is info overlaod. Tend to select, ignore, pass, forget info.
EMOTIONS- most likely to hinder communication. most prone to disreguard our rational and objective thinking processes and substitue emotional judgements.
LANGUAGE-age and context are two of the most biggest factors that influence such difference.
SILENCE- silence and with holding. silence means managers lack info about ongoing operational problems. silence can mean psychological stress.
COMMUNICATION APPREHENSION- social anxiety-undue tension and anxiety in oral communication, written, or both.
POLITICALLY CORRECT COMMUNICATION- which is concerned with being inoffensive that meaning and simplicity are lost or free expression is hampered. plenty of words and phrases invoke neither racial slur nor poltically correct language.