MGT431 Final Exam

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jpowell7682
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MGT431 Final Exam
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2011-12-02 22:24:34
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MGT431 Final Exam
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Human Resource Management final exam
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  1. Human Resource Management includes the following activites except for:
    A. establishing pay structures
    B. orienting and training new employees
    C. building employee commitment
    D. Production forecasts
    E. conducting job analysis
    D. Production forecasts
    (this multiple choice question has been scrambled)
  2. Technological, deregulation, and globalization trends are in turn producing changes in the:
    A. pay rates for employees
    B. supply and demand of labor
    C. Human Resource policies of firms
    D. workplace flexibility
    E. nature of jobs and work
    E. nature of jobs and work
    (this multiple choice question has been scrambled)
  3. The specific HR courses of action the company plans to pursue to achieve its goals/objectives is referred to as a(n):
    A. strategic partnership
    B. competitive advantage
    C. human resource strategy
    D. job analysis
    E. human resource plan
    C. human resource strategy
    (this multiple choice question has been scrambled)
  4. In the interview method of job analysis, the following questions are often asked of employees, except:
    A. human resource plan
    B. subject matter
    C. job analysis
    D. competitive advantage
    E. human resource strategy
    E. human resource strategy
    (this multiple choice question has been scrambled)
  5. According to the Americans with Disabilities Act (ADA), job descriptions should identify the following needed to perform the job’s essential functions except:

    A. requisite skills
    B. educational background
    C. relevant work experience
    e. physical requirements

    D. independent communication
    D. independent communication
    (this multiple choice question has been scrambled)
  6. Contingent staffing is an increasing trend in today’s business world due to the following factors except:

    a. increased productivity
    b. less expensive to recruit and train
    c. increased flexibility
    d. reduces time spent in recruiting and selection process
    e. increased cost per hour for the temporary employees
    e. increased cost per hour for the temporary employees
  7. The following are common interviewing mistakes made by interviewers except:

    A. asking about disabilities
    e. central tendency

    B. snap judgments
    C. following a structured guide
    D. leniency
    C. following a structured guide
    (this multiple choice question has been scrambled)
  8. The following are steps in the five-step training and development process except:

    a. instructional design
    b. needs analysis
    c. validation
    d. evaluation and follow-up
    e. summary and review

    • e. summary and review
  9. The first step in a training program is to determine what training, if any, is:

    A. possible
    B. likely
    C. affordable
    e. popular

    D. needed
    D. needed
    (this multiple choice question has been scrambled)
  10. The heart of performance analysis is distinguishing between:

    A. can’t do and won’t do
    B. good performers and bad performers
    C. performance standards
    D. job tasks and employee traits
    E. goal achievement

    A. can’t do and won’t do
    (this multiple choice question has been scrambled)
  11. Training is used to focus mostly on technical skills, but today’s employees need skills and training in all of the following areas except:
    A. team building
    B. computer skills
    C. problem solving
    D. commitment
    E. decision making
    D. commitment
    (this multiple choice question has been scrambled)
  12. Organizational change often starts with:

    A. change in attitudes
    B. strategic change
    C. cultural change
    D. change in personnel
    E. structural change


    B. strategic change
    (this multiple choice question has been scrambled)
  13. With reengineering, jobs generally change from:

    A. routine to non-routine
    B. specialized tasks to multi-dimensional generalist work
    C. vague processes to specialized systems
    D. generalist tasks to specialized multi-dimensional work
    E. general processes to multi-dimensional work

    B. specialized tasks to multi-dimensional generalist work
    (this multiple choice question has been scrambled)
  14. Kurt Lewin believed that all behavior in organizations was a product of two forces:

    A. cultural forces and technological forces
    B. those striving to maintain the status quo and those pushing for change
    C. structural forces and technological forces
    D. cultural forces and structural forces
    E. structural forces and attitudinal forces


    B. those striving to maintain the status quo and those pushing for change
    (this multiple choice question has been scrambled)


  15. The Fair Labor Standards Act of 1938 contains the following provisions except:

    A. overtime pay
    B. minimum hours
    C. child labor
    D. maximum hours worked
    E. minimum wage


    B. minimum hours
    (this multiple choice question has been scrambled)
  16. The Fair Labor Standards Act of 1938 contains the following provisions except:

    A. maximum hours worked
    B. child labor
    C. minimum hours
    D. overtime pay
    E. minimum wage

    C. minimum hours
    (this multiple choice question has been scrambled)
  17. The concept that each employee should view his or her pay as equitable given other pay rates inside the organization is known as:

    A. internal equity
    B. compensation policy
    C. external equity
    D. wage compensation
    E. comparable worth


    A. internal equity
    (this multiple choice question has been scrambled)
  18. Job evaluation is a technique used to determine:

    A. job reviews of individuals
    B. relative value of an individual’s career
    C. performance appraisals of individuals
    D. relative worth of each job
    E. goals and objectives


    D. relative worth of each job
    (this multiple choice question has been scrambled)
  19. The Family and Medical Leave Act requires the employer to pay an employee when he or she is out of work because of illness.

    a. True
    b. False


    b. False
  20. The arrangement where groups of health care providers contract with employers, insurance companies, or third-party payers to provide medical care services at a reduced fee is a:

    A. health maintenance organization (HMO)
    B. Blue Cross & Blue Shield
    C. prepaid health care services
    D. preferred provider organization (PPO)
    E. medical health plan



    D. preferred provider organization (PPO)
    (this multiple choice question has been scrambled)
  21. Wages must compare favorably with rates in other organizations, a concept which is known as:

    A. wage compensation
    B. compensation policy
    C. external equity
    D. internal equity
    E. comparable worth


    C. external equity
    (this multiple choice question has been scrambled)
  22. The following are fringe benefits provided to employees at their employers’ discretion except:

    A. disability insurance
    B. dental insurance
    C. medical insurance
    D. workers’ compensation
    E. paid time off (PTO)



    D. workers’ compensation
    (this multiple choice question has been scrambled)
  23. Performance appraisal is defined as evaluating an employee’s performance relative to:

    A. performance standards
    B. job description requirements
    C. fellow employees
    D. established goals
    E. maintaining workplace relationships


    A. performance standards
    (this multiple choice question has been scrambled)
  24. The simplest and most popular technique for appraising employees is the:

    A. forced distribution method
    B. graphic rating scale
    C. paired comparison method
    D. alternation ranking method
    E. 360-degree feedback



    B. graphic rating scale
    (this multiple choice question has been scrambled)
  25. The following are reasons for failure of a performance appraisal except:

    A. not telling subordinates ahead of time exactly what is expected of them.
    B. having problems in the forms or procedures used to appraise the performance
    C. clarifying standards against which the employee will be appraised
    D. not having objective standards
    E. arguing and poor communications during the feedback sessions


    C. clarifying standards against which the employee will be appraised
    (this multiple choice question has been scrambled)
  26. The agency created by the Wagner Act to investigate unfair labor practice charges and to provide secret ballot elections to determine if a firm’s employees want a union is:

    A. Labor Relations Consultant Board
    B. Labor-Management Relations Board
    C. National Labor Relations Board
    D. Organizational and Field Services Board
    E. Equal Employment Opportunity Commission


    C. National Labor Relations Board
    (this multiple choice question has been scrambled)
  27. The following are deemed unfair labor practices by the Wagner Act except:

    A. refusing to bargain collectively with their employees’ duly chosen representatives
    B. investigation of references and other information in hiring
    C. dominating or interfering with either the formation or administration of labor unions
    D. companies discriminating in any way against employees for their legal union activities
    E. spying on union meetings

    B. investigation of references and other information in hiring
    (this multiple choice question has been scrambled)
  28. If an employer chooses not to contest the union’s right to an election, the scope of the bargaining unit, or whether employees are eligible to vote in the election, no hearing is needed and the parties can proceed to an election.

    a. True
    b. False


    a. True
  29. OSHA regulations include the following except:

    A. training programs
    B. standards
    C. recruiting and selection
    D. communication of hazards
    E. protection of individual privacy



    C. recruiting and selection
    (this multiple choice question has been scrambled)
  30. Employers are responsible for meeting the requirements under OSHA to provide a workplace free from recognized:

    A. hazards
    B. job standards
    C. working conditions
    D. job specialization
    E. job enlargement



    A. hazards
    (this multiple choice question has been scrambled)
  31. Approaches to preventing accidents boil down to such basic activities as reducing:

    A. work hours
    B. unsafe conditions and unsafe acts
    C. labor through automation
    D. turmoil in the plant
    E. motor skills and increasing perceptual skills


    B. unsafe conditions and unsafe acts
    (this multiple choice question has been scrambled)
  32. The Drug-Free Workplace Act of 1988 requires employers with federal contracts to do the following except:

    A. Inform employees that they are required to report any criminal convictions for drug-related activities in the workplace.
    B. focusing only on illicit drug use and failing to include alcohol
    C. establish on-site detoxification facility for seriously incapacitated employee treatment
    D. publish a policy prohibiting the unlawful manufacture, distribution, dispensing, possession, or use of controlled substances in the workplace.
    E. Inform employees about the dangers of workplace drug abuse.


    C. establish on-site detoxification facility for seriously incapacitated employee treatment
    (this multiple choice question has been scrambled)
  33. Consequences of job stress for the employer include all the following except:

    A. increased absenteeism and turnover
    B. increased grievances
    C. decreased job performance
    D. decreased health care costs
    E. potential for workplace violence



    D. decreased health care costs
    (this multiple choice question has been scrambled)
  34. Smoking is a big political issue, but studies show smoking has little or no effect on a company’s bottom line.

    a. True
    b. False


    b. False
  35. The appropriate time to begin “controlling” workers’ compensation claims is before the accident happens.

    a. True
    b. False


    a. True

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