Vet Management

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Author:
jenafer
ID:
120493
Filename:
Vet Management
Updated:
2011-12-03 18:25:45
Tags:
management
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Description:
veterinary
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  1. Bacterial diseases
    • antrax
    • brucellosis (undelate fever in humans)
    • campylobacteriosis
    • capnoctophaga
    • *cat-scratch disease or bartonella
    • pasteurellosis
    • plague
    • psittacosis (avian)
    • Q fever (sheep, goats, cattle)
    • Rat Bite Fever (rodent)
    • Salmonellosis
    • Tularemia (cat, rabbits, rodents)
  2. Fungal diseases
    • Cryptococcosis (avian)
    • Dermatophytosis (Rabies)
  3. Parasitic diseases
    • toxoplasmosis (harmful to pregnant women)
    • visceral larval migrans
  4. Viral diseases
    • Rabies
    • contagious Ecthyma- ORF (sheep, goats)
    • monkeypox (rodents)
    • herpesvirus simiae (*B virus or Old world monkeys)
  5. _____________________ can be passed to immuno-compromised people from their pets/patients.
    lyme disease and leptospirosis
  6. ______________________ is a recommended book for how to save practice money and have practice inventory control.
    A Guide To Inventory Management for Veterinary Practice/Effective Inventory Control
  7. ________ is the second largest expense area of operating veterinary medicine
    inventory
  8. We assign __#__ person who will make sure what is being ordered is being recieved
  9. _____________ and are usually needed for proper inventory management.
    practice management software and manual inventory controls
  10. relationship between people and animals have become physically closer and the role of animals in the daily lives of their owners has become more emotional as society has changed. They are somebodys child.
    Human-Animal Bond
  11. companion to death
    Grief
  12. process of grief
    denial & bargaining & Anger
  13. normal response to grief, process implies the movement toward some end result. once news is processed, client may show various attempts to control or reverse the reality of the situation.
    denial & bargaining
  14. ______ can be specific or non-specific in how it is directed. assoc. with guilt. We need to reassure them that they and we have done everything we could have done. Difficult for us to deal with angry clients but we must.
    Anger
  15. _______ can be interchanged with grief.
    depression
  16. Symptoms include irritability, restlessness, sleep irregularity, inability to concentrate.
    Symptoms of minor depression
  17. symptoms include changed appetite, low energy level, withdrawal for others, inability to work. We must recognize these signs and recommend them to counseling for grief counseling.
    Severe symptoms of major depression
  18. The feeling after grief that everything is going to be ok, normal functionging is restored, and emotional energy is reinvested, pet isnt forgotten. client may beging to think about getting a new pet, assoc with grief.
    Resoluting and Acceptance
  19. toys, food, grooming and boarding. Extra income to increase revenue. Increase the "foot traffic". Know the needs of the community your located in.
    nonprofessional supplies
  20. educate and inform about vet services and special programs available.
    internal marketing:
  21. they want high tech high quality service for low price. properly communicate with them pricing and technology.
    client relationships
  22. who should be educated on programs and services. go to cont education lectures and seminars and bring back info to the rest of the staff.
    Technical staff
  23. (varies per clinic) educate client base, community, and new hires. clients love reminders and follow ups for annual services.
    full service practice
  24. _________ must be client appropriate, no veterinary/medical lingo, stamped or sticker of clinic name and phone number. product literature could be offered. sympathy and thank you cards: leave a lasting effect. sympathy cards for sick animals, anyone that has contact with the animal.
    handout materials
  25. aimed at expanding current client activity and identifying new non-client base.
    external marketing.
  26. ______ engagement in community activity have a much larger client base. girl scouts, clubs, humane societies.
    community activities.
  27. 5 expectations
    • 1. thorough examination of their animal
    • 2. diagnosis (vets only)
    • 3. prognosis (vet only)
    • 4. treatment plan (vet only): med info and education of clients
    • 5. fee estimate: they will not be prepared to make decisions without an estimate.
  28. 1. vet has assumed responsibility for clinical judgments regarding the health of the animal and the need for medical treatment, and the client has agreed to follow the vet instructions.
    2. vet has sufficient knowledge of the animal to initiate at least a general or preliminary diagnosis of the medical condition of the animal.
    3. Veterinarian is readily available for follow-up evaluation, or has arranged for emergency coverage in the event of adverse reactions or failure of the treatment regimen
    Vet-client-patient relationship
  29. vet-client-patient relationship (3)
    1. vet has assumed responsibility for clinical judgments regarding the health of the animal and the need for medical treatment, and the client has agreed to follow the vet instructions. 2. vet has sufficient knowledge of the animal to initiate at least a general or preliminary diagnosis of the medical condition of the animal. 3. Veterinarian is readily available for follow-up evaluation, or has arranged for emergency coverage in the event of adverse reactions or failure of the treatment regimen

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