herpesvirus simiae (*B virus or Old world monkeys)
_____________________ can be passed to immuno-compromised people from their pets/patients.
lyme disease and leptospirosis
______________________ is a recommended book for how to save practice money and have practice inventory control.
A Guide To Inventory Management for Veterinary Practice/Effective Inventory Control
________ is the second largest expense area of operating veterinary medicine
We assign __#__ person who will make sure what is being ordered is being recieved
_____________ and are usually needed for proper inventory management.
practice management software and manual inventory controls
relationship between people and animals have become physically closer and the role of animals in the daily lives of their owners has become more emotional as society has changed. They are somebodys child.
companion to death
process of grief
denial & bargaining & Anger
normal response to grief, process implies the movement toward some end result. once news is processed, client may show various attempts to control or reverse the reality of the situation.
denial & bargaining
______ can be specific or non-specific in how it is directed. assoc. with guilt. We need to reassure them that they and we have done everything we could have done. Difficult for us to deal with angry clients but we must.
_______ can be interchanged with grief.
Symptoms include irritability, restlessness, sleep irregularity, inability to concentrate.
Symptoms of minor depression
symptoms include changed appetite, low energy level, withdrawal for others, inability to work. We must recognize these signs and recommend them to counseling for grief counseling.
Severe symptoms of major depression
The feeling after grief that everything is going to be ok, normal functionging is restored, and emotional energy is reinvested, pet isnt forgotten. client may beging to think about getting a new pet, assoc with grief.
Resoluting and Acceptance
toys, food, grooming and boarding. Extra income to increase revenue. Increase the "foot traffic". Know the needs of the community your located in.
educate and inform about vet services and special programs available.
they want high tech high quality service for low price. properly communicate with them pricing and technology.
who should be educated on programs and services. go to cont education lectures and seminars and bring back info to the rest of the staff.
(varies per clinic) educate client base, community, and new hires. clients love reminders and follow ups for annual services.
full service practice
_________ must be client appropriate, no veterinary/medical lingo, stamped or sticker of clinic name and phone number. product literature could be offered. sympathy and thank you cards: leave a lasting effect. sympathy cards for sick animals, anyone that has contact with the animal.
aimed at expanding current client activity and identifying new non-client base.
______ engagement in community activity have a much larger client base. girl scouts, clubs, humane societies.
1. thorough examination of their animal
2. diagnosis (vets only)
3. prognosis (vet only)
4. treatment plan (vet only): med info and education of clients
5. fee estimate: they will not be prepared to make decisions without an estimate.
1. vet has assumed responsibility for clinical judgments regarding the health of the animal and the need for medical treatment, and the client has agreed to follow the vet instructions.
2. vet has sufficient knowledge of the animal to initiate at least a general or preliminary diagnosis of the medical condition of the animal.
3. Veterinarian is readily available for follow-up evaluation, or has arranged for emergency coverage in the event of adverse reactions or failure of the treatment regimen
vet-client-patient relationship (3)
1. vet has assumed responsibility for clinical judgments regarding the health of the animal and the need for medical treatment, and the client has agreed to follow the vet instructions. 2. vet has sufficient knowledge of the animal to initiate at least a general or preliminary diagnosis of the medical condition of the animal. 3. Veterinarian is readily available for follow-up evaluation, or has arranged for emergency coverage in the event of adverse reactions or failure of the treatment regimen