MGMT Exam 3

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Author:
marquez7675
ID:
120731
Filename:
MGMT Exam 3
Updated:
2011-12-04 16:53:38
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management
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1st part of the exam- Monday
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  1. Define Progessive discpline
    it is intended to ensure that the minimum penatly appropriate to the offense is imposed.
  2. Identify and discuss the 4 steps associaated with Progress Discpline Procedures

    Step 1:
    • 1. Oral warning- counseling
    • -Document
    • -Monitor and if neccesary repeat counseling
  3. Identify and discuss the 4 steps associaated with Progress Discpline Procedures

    Step 2:
    • 2. First Written Warning: Formal
    • -Summarize perfomrance problem
    • - Summarize performance expectations
    • -obtain signature
    • -copy to employee
    • -copy to personnel
    • -monitor performance
  4. Identify and discuss the 4 steps associaated with Progress Discpline Procedures

    Step 3:
    • 3, Probatationary Memo: Formal
    • -sumarize performance problem
    • -summarize previous warnings
    • -detail performance expectations and include time frames for improvement
    • -document consequences for their failure to improve
  5. Identify and discuss the 4 steps associaated with Progress Discpline Procedures

    Step 4:
    • 4.Disciplinary Action: Document
    • -suspension
    • -demotion
    • -termination
  6. What are 3 major factors to conisder in the procedures?
    • 1. severity of the problem
    • 2.duration of the problem
    • 3. management backing
  7. Management by exception
    focuses on managerial attention pn substanital differences bw actual and desired performance
  8. Zero based budgeting
    the system or budgeting that requires management to take a fresh look at all programs and activities each year rather than merely building on last years budget
  9. What are control tolerances?
    specifications of how much deviation will be permitted before corrective action is taken
  10. What are stratgeic control points?
    the criticial points selected for monitoring in the process of producing goods and services
  11. Identify and discuss the 2 basic approaches to acceptance sampling?

    #1
    • sampling by varibales
    • -consists of determinging how closely an item conforms to an established standard.
  12. Identify and discuss the 2 basic approaches to acceptance sampling?

    #2
    • sampling by attributes:
    • - degree of conformity are considered, the item is either acceptbale or unacceptable
  13. Diagram an discuss how control charts are used
    • : IT is a graphic recors of how closely samples of a good or service confrom to standards over time.
    • :The chart is used with both variable and attribute sampling, although statisitcal procedures for develpoing the chart are different for each type of sampling.
  14. Define corporate responsiblity
    The obligation of an organiztation in ways that serve the intereset of its stateholders
  15. Classical View
    holds that managements only responsibloty in running a business is to maximuize profits
  16. Socieoeconomic view
    holds that any organiztion must be concerned for the broader social welfare and not just for corprate profits
  17. Whte are ethics?
    is doing what is right for the right reasons, sets the maximum standard of behavior
  18. Wat are business ethincs
    set of formal and informal standards of conduct that an employee uses to guide their behavior on the job
  19. Type 1 ethics
    The strength of the relationship bw an individual or an organization beleives to be moral and correct and what available sources of guidance suggest is morally correct
  20. Type 2 ethics
    the strentgh of the relationship bw what one believes and how one behaves
  21. Social Audit
    a systematic assessment of a compnays activites in terms of social impact
  22. List one issue and example for each part pertainging to the social contract

    #1 Individuals:
    -issue- to the extent that individuals expectations are acknowledged as responsiblity of an organizations

    ex- employees expect a fair days pay for a fair days work and sometimes more
  23. List one issue and example for each part pertaining to the social contract
    #2: Other organizations
    • issue: managers must be concerned with relationships involing other organizations, both organizations that are alike like competitors , and those that are different
    • i.e: commerical businesses are expected to compete with one another on an honorable level without reckless unconcern for their mutual rights
  24. List one issue and example for each part pertaining to the social contract
    #3 government
    • issues: organizitions are expected to recpgnize the need for order rather than anarchy and to accept some govt interruption in organizational affairs.
    • ex: churches are othen incorporated under state laws and given no profit status.
  25. List one issue and example for each part pertaining to the social contract
    #4: Society : 4 alltogether
    • 1.Elimination of poverty
    • 2.provisions of quality of health care
    • 3.preservation of the envrioment by reducing pollution
    • 4. provision of a suffiecnt # of jobs for all memebers of society

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