Understanding the Individual

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  1. What are the different ways a manager can identify a problem?
    • Historical Cues
    • Scenario technique
    • Preception of others
  2. What is Scenorio technique?
    If a happens, do this. If b happens, do that.
  3. How is perceptions of others used to identify problems?
    Customer complaints
  4. What is the decision making processes?
    • Decide
    • Makes the decision then
    • sells it to the group
    • Works well for:
    • Large group affected
    • Time sensitive

    • Consult individually
    • Manger approaches one individual within the company
    • Works well
    • Person has more experience or knowledge
    • Sensitive type of problem

    • Consult group
    • Works well

    • Facilitate
    • Just guiding the group in
    • the decision

    • Delegate
    • All decision making power
    • given to group or individual
  5. Types of Decisions
    • Programmed-repetitive and routine
    • Nonprogrammed- not routine or unfamiliar circumstances
  6. Decision making styles
    Image Upload
  7. What is Rational decision making process based on?
    Optimization-trying to come up with the best solutions to problem
  8. The rational decision making approach
    • Identify the problem or opportunity
    • Develop alternative solutions
    • Evaluate alternative solutions
    • Select a solution
    • Implement the solution
    • Evaluate the solution
  9. Assumptions fo the Rational Model
    • Comlplete information, no uncertainty
    • Logical, unemotional analysis
    • Best decision for the organizaion
  10. What are the nonrational decision making models?
    • Bounded rationality model
    • Satisficing model
    • Incremental model
    • Political model
    • Intuition
  11. Guidelines to developing intuition awareness
    • Open up the closet-use past experiences
    • Don't mix up yout I's-don't use feelings
    • Elicit good feedback
    • Get a feel for your batting average
    • Use imagery-visualize outcomes
    • Play devil's advocate
    • Capture and validate your intuitions
  12. Evidence-Based Management Implementation Principles
    • Treat your organization as an unfinished prototype
    • Focus on the facts
    • See your self and your organization as outsiders do
    • Evidence-based management is not just for senior executives
    • You still need to sell yourself
    • If all else fails, slow the spread of the bad practice
    • What happens when people fail?
  13. Advantages of Groups Decision Making
    • Greater pool of knowledge
    • Defferent perspectives
    • Intellectual stimulation
    • Better understanding of decision rationale
    • Deeper commitment to the decision
    • Training ground
  14. Disadvantages of Group Decision Making
    • A few people dominate or intimidate
    • Satisficing
    • Goal displacement
    • Peer pressure
    • Social loafing
    • Group polarization
    • Groupthink
  15. What should managers be aware of when determining group decision making?
    • Less efficient
    • Size affects decision quality
    • May be too overconfident
    • Knowledge counts
  16. What does Participative Management involve?
    • Setting goals
    • Making descisions
    • Solving problems
    • Making changes in the organization
  17. What needs does it help employees fulfill?
    • Autonomy
    • Meaningfulness of work
    • Making changes in the organization
  18. Factors that make Participative Management work
    • Top management is continually involved
    • Middle and supevisory management are supportive
    • Employees trust managers
    • Employees are ready
    • Participant management is implemented with total quality management
Card Set:
Understanding the Individual
2011-12-06 16:46:45
Fall 2011

Exam 3
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