marine and land

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Author:
kpuls1
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121244
Filename:
marine and land
Updated:
2011-12-09 20:37:03
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marine land
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test 3
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  1. Escorted Tour
    • -A structured trip with continuous sequence of daily events
    • -directed hour by hour by a tour manager and a tour guide.
  2. ON-SITE GUIDE
    conducts tours of one or several hours at a specific building;

    eg. St.Peter’s Cathedral in Rome; Disneyworld in Kissimmee

    At museums these guides are called DOCENTS.
  3. CITY GUIDE
    • points out and comments on the highlights of a city.
    • usually from a motor-coach, mini-bus or van, but can be walking tour.

    A city guide who does double duty by driving the vehicle while narrating it, is called a driver-guide.
  4. PERSONAL OR PRIVATE GUIDE
    • These private guides may take a small number of individuals on their own exclusive tour.
    • They are often taxi drivers and use their taxis as sightseeing vehicles.
  5. SPECIALIZED GUIDE
    Is someone whose expertise or skills are highly unique.

    • Adventure guides lead unusual, physically demanding tour experiences:
    • o Eg. diving white-water rafting, trekking, etc.
    • « Egyptologists on Nile Cruises – have highly specialized knowledge of the history, art, and culture of that country.

    Guides can work for large local tour companies, such Gray Line Tours, for cruise lines (on shore excursion type tours), or for ground operators – also called land or receptive operators.
  6. ADVANTAGES – CITY AND SITE GUIDING
    • 1. The demands of the job rarely require a person to be uprooted from his/her home in the way escorting does.
    • 2. Far less stress. Guides aren’t responsible for around-the-clock needs of the group.
    • 3. Some guides have the advantage of being able to work seasonally. (Frequently high school teachers and college students are hired to fill these positions)
  7. DIS ADVANTAGES OF CITY AND SITE GUIDING
    • 1. boredom,guides repeat the same information several times a day.
    • 2. vehicle-driving sightseeing guide, they must concentrate on their narration and driving.
    • 3. technology is making guides obsolete. At some attractions, visitors may rent a portable audio player and move through the site while listening to a taped commentary.
  8. GUIDESPEAK
    known as tour commentary or narration.

    1. Focus on one person – choose someone that seems especially sympathetic. If having everyone looking at you bothers you, another strategy is to look at an area just above your audience’s head.

    • 2. Know that experience lessens fear – most guides and tour managers report that fear diminishes dramatically after one or two tours and that after a week or two it disappears altogether.
    • 3. Take strength in the fact that you know more than your audience – fear of public speaking is usually based on a dread of saying something wrong or stupid.
  9. GUIDING PRINCIPLES
    A few general principles will help you stay on the safe side of that line by enabling you to deal with the unexpected in an effective and gracious manner.


    • Use Common Sense
    • Consult your company
    • Use other resource people as allies
    • Document any unusual occurrence
  10. AN INBOUND TOUR OPERATOR
    • is a subcategory of tour operator who specializes mostly in groups arriving in a specific city, area or country.
    • Lake Superior Visits – Thunder Bay, On.
  11. AN OUTBOUND OPERATOR
    • another subcategory of tour operator, takes groups from a given city or country to another city or country.
    • Trafalgar Tours – Europe and Britain
  12. INTERMODAL OPERATORS
    combine several forms of transportation, such as plane, motorcoach, ship and rail to create a diversified and efficient tour package.
  13. MEET-and-GREET
    companies may hire guides, escorts, or other ‘greeters’ to be on hand when individuals or small groups of travellers arrive @ an airport.
  14. TOUR MANAGER PERSONALITY
    • a. Outgoing
    • b. Decisiveness
    • c. People skills
    • d. Organizational skills
  15. DOWNSIDE OF TOUR MANAGEMENT
    • a. Tour conductors live out of a suitcase – basically home is where you repack your luggage.
    • b. Most are unmarried – those that are, must adjust to long periods of absence from their families.
    • c. On the road, the tour conductor faces considerable stress – he/she is responsible for dozens of people, some of whom may be difficult or demanding.
    • d. Hours can be long – they are actually on duty 24hrs/day.
  16. Ethnocentrism
    is defined as the belief that one’s own nationality or ethnic group is superior to all others.
  17. Stereotyping
    the tendency to believe than an unvarying pattern or manner marks all members of a group.
  18. A tour manger must be firm when facing disruptive behavior
    • Chronic complainers
    • The chronically late
    • Know-it-alls
    • Bores
  19. KNOW WHAT YOU SAY
    • Be specific
    • Be accurate
    • Know your audience
    • Keep it positive
    • Personalize your information
  20. Self-Drive
    • (also known as fly/drive) a vacation package that includes air transportation
    • and rental car use.
  21. Single and Double occupancy?
    Single-room with one bed, intended for 1 person

    Double-Twin cost PER PERSON’ – Prices based on 2 persons sharing a room.
  22. Triple nd Quad Reduction ?
    Triple-amount to be DEDUCTED when there are 3 persons sharing a room.

    Quad-amount to be DEDUCTED when you have 4 persons sharing a room.

    (deduction per person)
  23. Single Supplement
    ADDITIONAL amount to be paid for a person travelling alone.
  24. EP (European Plan)
    Continental Breakfast
    BP (Bermuda Plan)
    MAP (Modified American Plan)
    AP (American Plan)
    EP-a package that does not include meals, with the price of accommodations.

    Continental Breakfast – includes only juice, coffee, toast and rolls.

    BP -full breakfast included with room price.

    MAP-a meal plan that includes two meals (usually breakfast & dinner) daily with the accommodations.

    AP (American Plan)-a meal plan that includes three meals daily with the hotel room price.
  25. A la Carte
    that you can choose from the complete menu regardless of price.
  26. Table d’hote
    literally ‘table of the host’, limits you to a set meal (usually 3 courses) at a fixed price.
  27. Dine-Around
    • a plan that permits tourists to dine at a variety of restaurants, using vouchers and
    • coupons.
  28. Transfers
    the services of transportation from an airport, railway station or other terminal to the hotel of the clients (usually included with hotel and accommodation)
  29. Baggage Handling
    the transportation company’s employee who loads and unloads baggage.
  30. Tour Manager
    • a person who overseas an escorted tour to make sure everything runs smoothly.
    • Also called a tour conductor or tour escort.
  31. Tour Guide
    leader of a guided tour who takes people on sightseeing excursions and has in-depth knowledge of an area’s attractions.
  32. MOTORCOACH
    Is the most popular form of ground transportation for a tour.

    • -Typicalholds 45 people
    • new coaches designed for 20-33 passengers.
    • They have wide panoramic windows, carpeting, restrooms, lounge areas, kitchen galleys, T.V’s.
    • -Motorcoach tours can vary from a 1-day tour to a 30-day tour.

    • § Gray Line Sightseeing tour – ‘Grand Canyon’ – Las Vegas
    • § Contiki 15-day Egypt/Nile Tour
    • § 28-day Trafalgar European Tour
  33. MOTORCOACH TOURS
    are marked as ‘’all-inclusive’ vacations that incorporate everything in the price, except for personal expenses. Inclusions are:

    • -Transportation (bus)
    • -Hotel accommodation
    • -Most meals are arranged, reserved and paid for in advance
    • -Sightseeing excursions are planned
  34. INTERMODAL TOURS
    Tours that use 2 or more types of transportation, such as plane, train and motorcoach.
  35. ADVANTAGES OF TRAVELLING BY MOTORCOACH
    • -client can view a number of destinations and attractions in a short time.
    • -available to disabled travelers.
    • -All-inclusive price offers economy and value for money.
    • -Someone else the driving.
  36. DISADVANTAGES OF TRAVELLING BY MOTORCOACH
    • -People think these tours are only for senior citizens.
    • -Most of the day is spent travelling: 0800 to 1800hrs
    • -Inflexibility(pre-arranged)
  37. ADVANTAGES of taking and escorted tour VS. travelling independently.
    • 1. meet new friends with similar interests
    • 2. Eases concerns of a travelling to a new country.
    • 3. May eliminate standing in line at popular attractions.
  38. ESCORTED TOURS (North America):
    • -Voyageur Tours
    • -Brewster Tours
    • -Contiki Tours
    • -Cosmos Tours
  39. ESCORTED TOURS (Europe):
    • -J etset Tours
    • -Horizon Holidays
    • -Insight Vacations

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