Org Ch 9

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Org Ch 9
2011-12-07 14:20:03
Org behavior

org behavior ch 9
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  1. Work group vs Work Team
    Goal, Synergy, Accountability, Skills
  2. Types of teams
    • Manager led: manager sets goals, context, resources, and process. groups of subordinates function on their own apart from the manager
    • Self managed: team has input on objective and authority, manager chooses team and gives power
    • Self directed: manager puts together start of the team, but team takes over after that
    • Self governing: completely independent
  3. Most frustrating aspects of teamwork to managers
    • In order:
    • 1) developing/sustaining high motivation
    • 2) minimizing confusion and coordination problems
    • 3) fostering creativity and innovation
    • 4) developing career goals
  4. Conditions for successful team performance
    • Knowledge and skill: cognitive and social
    • Motivation and effort: identifiability and rewards, involvement and challenge, cohesion, team responsiblity, team size
    • Coordination of activities and communication: team size, train together, practice, minimize links in communication, set clear performance standards
  5. Three steps to designing a team
    • Task analysis
    • People
    • Processes and procedures
  6. Task analysis: levels on member interdependence
    • Pooled: more like a group than a team, perform individual work then put it together for final product
    • Sequential: assembly line
    • Reciprocal: rowing team
  7. People analysis: three important skills
    • technical or functional expertise
    • task management skills
    • interpersonal skills
  8. Task management and interpersonal skills
  9. Sources of team identity
    • shared emotion
    • trust
    • cohesion
  10. Two masters
    • Task: traditional leader, moves things forward
    • Diplomat: ensures things happen in a more sensitive way