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Organizational Behavior - Chapter 7
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Communication
The transfer and understanding of a message between two or more people
Encoding
Converting a message to symbolic form
Decoding
Intepreting a sender's message
Message
What is communicated
Channel
The medium through which a message travels
Communication Apprehension
Undue tension and anxiety about oral communication, written communication or both.
Channel richness
The amount of information that can be transmitted during a communication episode
Feedback loop
The final link in the communication process; it puts the message back into the system as a check against misunderstandings.
Filtering
A sender's manipulation of information so that it will be seen more favourbly by the receiver.
Information Overload
The state of having more info than one can process
Communication networks
Channels by which information flows
Formal Networks
task-related communications that follow the authority chain
Informal Networks
communications that flows along social and relational lines.
grapevine
The organization's most common informal network
Non verbal communication
message conveyed through body movements, facial expressions, and physical distance between the sender and receiver.
Kinesics
The study of body motions, such as gestures, facial configurations, and other movements of the body
Proxemics
The study of physical space on interpersonal relationships.
high-context cultures
cultures that rely heavily on nonverbaland subtle situational cues in communication
Low context cultures
cultures that rely heavily on words to convey meaning in communication
Author
Anonymous
ID
122306
Card Set
Organizational Behavior - Chapter 7
Description
OB - Chapter 7
Updated
12/10/2011, 1:55:51 AM
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