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Communication
The transfer and understanding of a message between two or more people
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Encoding
Converting a message to symbolic form
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Decoding
Intepreting a sender's message
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Message
What is communicated
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Channel
The medium through which a message travels
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Communication Apprehension
Undue tension and anxiety about oral communication, written communication or both.
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Channel richness
The amount of information that can be transmitted during a communication episode
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Feedback loop
The final link in the communication process; it puts the message back into the system as a check against misunderstandings.
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Filtering
A sender's manipulation of information so that it will be seen more favourbly by the receiver.
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Information Overload
The state of having more info than one can process
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Communication networks
Channels by which information flows
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Formal Networks
task-related communications that follow the authority chain
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Informal Networks
communications that flows along social and relational lines.
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grapevine
The organization's most common informal network
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Non verbal communication
message conveyed through body movements, facial expressions, and physical distance between the sender and receiver.
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Kinesics
The study of body motions, such as gestures, facial configurations, and other movements of the body
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Proxemics
The study of physical space on interpersonal relationships.
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high-context cultures
cultures that rely heavily on nonverbaland subtle situational cues in communication
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Low context cultures
cultures that rely heavily on words to convey meaning in communication
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