Organizational Behavior - Chapter 7

The transfer and understanding of a message between two or more people

Converting a message to symbolic form

Intepreting a sender's message

What is communicated

The medium through which a message travels

Undue tension and anxiety about oral communication, written communication or both.

The amount of information that can be transmitted during a communication episode

The final link in the communication process; it puts the message back into the system as a check against misunderstandings.

A sender's manipulation of information so that it will be seen more favourbly by the receiver.

The state of having more info than one can process

Channels by which information flows

task-related communications that follow the authority chain

communications that flows along social and relational lines.

The organization's most common informal network

message conveyed through body movements, facial expressions, and physical distance between the sender and receiver.

The study of body motions, such as gestures, facial configurations, and other movements of the body

The study of physical space on interpersonal relationships.

cultures that rely heavily on nonverbaland subtle situational cues in communication

cultures that rely heavily on words to convey meaning in communication