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  1. 4 reasons for learning about intercultural communication
    • 1.Increased Opportunities for intercultural contact.
    • 2.Enhanced business effectiveness.
    • 3.Inproved intergroup relations.
    • 4.Enhanced self-awareness
  2. Intercultural communication: Increased opportunities for intercultural contact
    List examples
    • more traveling
    • more studying overseas
    • more diversity in usa
    • the internet
  3. Intercultural communication: Enhanced business effectiveness
    List Examples
    • Most employees are from other countries
    • Businesses are moving to other countries,other languages
  4. Intercultural communication:Improved intergroup relations
    List examples
    • Get along better with other cultures by using mediation:third party intervention
    • in order to resolve conflicts caused by basic misunderstandings
  5. mediation
    third party intervention
  6. Intercultural communication:Enhanced self awareness
    List examples
    you can appreciate and understand your culture when you learn others
  7. reentry shock
    a culture shock experienced by travelers upon returning to their home countries
  8. encapsilated marginal people
    people who feel disnintegrated by having to shift cultures
  9. constructive marginal people
    people who thrive in a border dweller life while recongnizing its tremendous challenges
  10. individualist orientation
    respect autonomy and independence of individuals; kids move out young and parents don't ask for help when old
  11. collectivistic orientation
    needs of the group; relationship and group harmony over self dependence
  12. Six main cultural values
    • individualism and collectivism
    • preferred personality
    • view of human nature
    • human-nature value
    • power distance
    • long-term vs short-term
  13. preferred personality
    expresses whetrit is more important for a person to do or to be; as in working to live or living to work
  14. view of human nature
    expresses wheter humans are fundamentally good or evil or a mixture of both
  15. human-nature value
    the perceived relationship between humans and nature; as in humans rule nature, nature rules humans or the two exist in harmony
  16. power distance
    the extent to which less powerful members of institutions and organizations within a culture expect and accept an unequal distribution of power; difference between hierachy and formality and nonformality
  17. long-term vs short-term
    the dimension of a societys value orientation that reflects its attitude toward tirtue or truth
  18. short term orientation
    a value that stresses the importance of possesing one fundamental truth
  19. six dialectic approaches
    • cultural
    • personal
    • differences & similarities
    • static & dynamic
    • history/past & present/future
    • privilege & disadvantage
  20. culural individual dialectic
    things that a person does, doesnt always reflect their entire culture, could just be something that person does
  21. Personal contextual
    involves the person and their cultures and the context of the enviroment
  22. static dynamic
    traditional and contemparary realities of a culture
  23. history and present
    cannot fully understand the culture without knowing the history and changes in the present
  24. ethnocetricism
    the tendency to view ones own group as the standard against which all other groups are judged
  25. 9 computer mediated communication technologies
    • email
    • blog
    • chats
    • mmogs
    • instant messages
    • sms
    • social networking sites(sns)
    • twitter
  26. the 2 most common uses of the internet
    • exchange of messages
    • seeking information
  27. media augmentation approach
    a theoretical perspective that views mediated commumication as complementing or augmenting face to face communication
  28. media deficit approach
    a theoretical perspective that sees mediated communication as defieient in comparison to face to face communication
  29. media richness theory
    the potentiol information carrying capacity of a communication medium; as in face to face is the richest because you can see facial expressions at the same time
  30. synchronous communication
    messages are sent and received at the same time
  31. asynchronous communication
    messages are sent and then received at a later time
  32. social network theory
    proposes that the paterns of connections among people affect their social behavior and communication
  33. fields of availables
    the field of potential partners and friends accessible through cmc taht is much larger thatn in face to face relationships
  34. four primary goals to developing social influence skills
    • gaining assistance
    • sharing an activity
    • changing behavior
    • changing the terms of a relationship
  35. five secondary influence goals
    • identity goals
    • interaction goals
    • relational resource goals
    • personal resource goals
    • arousal maintenance goals
  36. 4 weapons of influence
    • reciprocity
    • consistency
    • social proof
    • liking
  37. reciprocation
    an ingrained response based on a rule that states that we should repay others for what they have given us
  38. consistency principle
    influence tactic that rleies on the human desire to appear consistent
  39. social proof
    the tendency people have to behave as others are
  40. liking
    the inclination to comply with the requests of pwople one likes
  41. truth bias
    the tendency to not suspect one's intimates of deception
  42. feeling rules
    rules defined by society that determine how one should feel when experiencing specific events
  43. 3 direct conflict styles
    • competitive fighting
    • compromising
    • collaborating
  44. 3 indirect conflict styles
    • indirect fighting
    • avoiding
    • yielding
  45. four cascading behaviors in the cascade model of relational conflict
    • criticism
    • defensiveness
    • contempt
    • stonewalling
  46. meta communication
    talking about the ways in which you and your partner communicate with eachother
  47. two core elements of the competence model of conflict
    • apropriateness
    • effectiveness
  48. apropriateness
    following the rules, norms, and espectations for speditic relationships and situations
  49. effectiveness
    involves achieving ones goals successfully
Card Set:
2011-12-11 21:16:58
Oral Comm

Oral comm final
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