CCT 300W Final

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xSLYx
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123143
Filename:
CCT 300W Final
Updated:
2011-12-12 20:14:37
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cct
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Description:
Managerial Reports Final Exam
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  1. A company legally owns the electronic communications of its employees. t/f
    TRUE
  2. Good or neautral news follows a deductive sequence where the message begins with the main idea. t/f
    TRUE
  3. Claims related to product warranties, guarantees, or contractual conditions are typically ______ claims.
    routine
  4. Persuasive requests differ from routine requests in that...
    persuasive arguments need to be presented at the beginning of the message.
  5. Reliability refers to the degree to which data measures what it is intended to measure. t/f
    FALSE
  6. The conclusions of a report should include a summary of findings and suggested action based on research. t/f
    FALSE
  7. Beverly...The report which presents suggested solutions to the bank's auditing problems is what kind of a report?
    Analytical
  8. In an analytical report, the transmittal presents the report to the reader and presents brief conclusions and the recommendations. t/f
    TRUE
  9. Conclusions are drawn by inference from research findings, while recommendations are the writer's opinion of what action should be taken based on the conclusions. t/f
    TRUE
  10. An unsolicited proposal is prepared by an individual or firm that sees a problem to be solved and submits a proposal for consideration. t/f
    TRUE
  11. A report that recommends to management the adoption of a particular cell phone plan for company employees is an example of an internal proposal. t/f
    TRUE
  12. Rozell & Ramos Associates wants to ask companies to submit bids to design the lighting in their new building. The Associates will develop which of the following documents to solicit bids.
    A) external proposal
    B) request for proposal
    C) unsolicited proposal
    D) internal proposal
    B
  13. The U.S. style for the dateline on business letters spells out the month, followed by the day and year. t/f
    TRUE
  14. In the formal memorandum format, the writer signs his or her name below the typed message. t/f
    FALSE
  15. Omits the colon after the salutation and the comma after the complimentary close.
    Open punctuation
  16. Concerning the use of headings in reports: Only first, second, and third level headinigs should be used. t/f
    FALSE

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