IS300 Chap 14 Note

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tttran1
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123234
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IS300 Chap 14 Note
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2011-12-12 20:55:44
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IS300 Chap 14 Note
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Note for Chap 14
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  1. Types of system failure
    • Fail to capture essential business requirements
    • Fail to provide organizational benefits
    • Complicated, poorly organized user interface
    • Inaccurate or inconsistent data
  2. Project management
    Activities include planning work, assessing risk, estimating resources required, organizing the work, assigning tasks, controlling project execution, reporting progress, analyzing results
  3. Five major variables for proj mgmt info sys
    • 1.Scope
    • 2.Time
    • 3.Cost
    • 4.Quality
    • 5.Risk
  4. Corporate strategic planning group
    Responsible for firm’s strategic plan
  5. Information systems steering committee
    Reviews and approves plans for systems in all divisions
  6. Project management group
    Responsible for overseeing specific projects
  7. Project team
    Responsible for individual systems project
  8. Information systems plan:
    Identifies systems projects that will deliver most business value, links development to business plan
  9. step in Information systems plan
    • Purpose of plan
    • Strategic business plan rationale
    • Current systems/situation
    • New developments to consider
    • Management strategy
    • Implementation plan
    • Budget
  10. Strategic analysis or critical success factors (CSF) approach
    sees information requirements as determined by a small number of critical success factors
  11. Disadvantages of CSF approach
    • No clear methods for aggregation of CSFs into firm CSFs
    • Confusion between individual and organizational CSFs
    • Bias towards top managers
  12. Portfolio analysis
    • Used to evaluate alternative system projects
    • Inventories all of the organization’s information systems projects and assets
    • Each system has profile of risk and benefit
  13. Scoring models
    • Used to evaluate alternative system projects, especially when many criteria exist
    • Assigns weights to various features of system and calculates weighted totals
  14. Tangible benefits:
    Can be quantified and assigned monetary value
  15. Intangible benefits:
    Cannot be immediately quantified but may lead to quantifiable gains in the long run
  16. Capital budgeting models:
    • Measure value of investing in long-term capital investment projects
    • Rely on measures the firm’s cash flows into and out
  17. Real options pricing models (ROPM)
    Use concept of options valuation borrowed from financial industry
  18. Level of project risk influenced by:
    • Project size
    • project structure
    • the level of technical expertise of the info sys staff and project team
  19. Change management
    • Required for successful system building
    • New information systems have powerful behavioral and organizational impact
  20. Implementation
    All organizational activities working toward adoption, management, and routinization of an innovation
  21. Change agent:
    • One role of systems analyst
    • Redefines the configurations, interactions, job activities, and power relationships of organizational groups
    • Catalyst for entire change process
    • Responsible for ensuring that all parties involved accept changes created by new system
  22. User-designer communication gap:
    • Users and information systems specialists
    • Different backgrounds, interests, and priorities
  23. Internal integration tools
    • Project leaders with technical and administrative experience
    • Highly experienced team members
    • Frequent team meetings
    • Securing of technical experience outside firm if necessary
  24. External integration tools
    consist of ways to link work of implementation team to users at all organizational levels
  25. Counterimplementation:
    Deliberate strategy to thwart implementation of an information system or an innovation in an organization
  26. Strategies to overcome user resistance
    • User participation
    • User education and training
    • Management edicts and policies
    • Incentives for cooperation
    • Improvement of end-user interface
    • Resolution of organizational problems prior to introduction of new system
  27. Ergonomics:
    Interaction of people and machines in work environment
  28. Organizational impact analysis
    How system will affect organizational structure, attitudes, decision making, operations
  29. Sociotechnical design
    Addresses human and organizational issues
  30. Gantt chart
    lists project acivities and their corresponding start and completion dates
  31. PERT chart
    • Program Evaluation and Review Technique
    • graphically depicts project tasks and their interrelationships

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