ITIL v3

Card Set Information

Author:
Anonymous
ID:
127337
Filename:
ITIL v3
Updated:
2012-01-12 00:09:53
Tags:
itil IT management
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Description:
The Information Technology Infrastructure Library (ITIL)
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  1. 1. Which of the following are true of processes:

    a. Measurable
    b. Deliver specific results
    c. respond to triggers
    d. deliver outcomes to customers or stakeholders
    e. All of the above
    e
  2. 2. All Service owers are accountable for:

    a. delivery of specifice service
    b. performing activities required for the service
    c.continual improvement for service
    d. change management for service
    e. all the above
    f.. a,c,d
    g. a,b
    f
  3. 3. The RACI model stands for

    a. React, Advise, Consult, Investigate
    b. Responsibility, Accountability, Consilt, Inform
    c. Response, Action, Consult, Inform
    b

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