GCOM Chapter 1

Card Set Information

GCOM Chapter 1
2012-01-13 22:01:36

Competent Communication:Effective and Appropriate
Show Answers:

  1. Myth
    • ·
    • is a belief that is
    • contradicted by fact.
  2. Hindsight bias
    “I knew that already”
  3. Communication
    is a transactional process of sharing meaning with others.
  4. Sender
    Initiator and encoder; the person who sends the message
  5. Message
    Stimulus/something that causes meaning that produces meaning
  6. Channel
    Medium through which a message travels, such as oral or written
  7. Receiver
    • ·
    • Decoder of a message
  8. Noise
    • Interference with effective transmission and reception of a message.
    • (Disruption, or distraction) Is all around the S.M.C.R.
  9. Encodes
    Puts ideas into a spoken language
  10. Decode
    translate the president’s spoken ideas.
  11. Physical Noise
    • ·
    • external, environmental
    • distractions such as startling sounds, poorly heated rooms, or seeing something
    • funny.
  12. Physiological Noise
    • biological influences such as sweaty palms, pounding heart,
    • butterflies in stomach, sick, exhausted, im really hungry what is for dinner
  13. Psychological Noise
    • in the form of preconceptions, biases, assumption eww I don’t like her
    • why is she talking to me, Asian people are uptight im not going to talk to
    • them.
  14. Semantic Noise
    • as reflected in word choice that is confusing or distracting also
    • creates interference. Like text messageing abbreviations for people who don’t
    • know what they mean. Lls. Words only if you can’t understand them and you are
    • sitting there trying to figure the word out. Sexist, racist, homophobic words.
    • Choosing the wrong term can derail your message by drawing attention to
    • terminology disputes while submerging the content of your intended message.
  15. Feedback
    the receiver’s verbal and nonverbal responses to a message.
  16. Fields of Experience
    • ·
    • include our cultural
    • background, ethnicity, geographic location, extent of travel, and general
    • personal experiences accumulated over the course of a lifetime. The boxes
    • around the 2 people. How the message is decoded depends on the field of
    • experiences.
  17. Content Dimension
    • ·
    • What is actually said
    • and done Ex: Hey Prof Tilson I didn’t like your test. Hey Tilson your test
    • sucked. Stick up middle finger. Smile.
  18. Relationship Dimension
    • ·
    • how that message defines
    • or redefines the association between individuals. (respect, disrespectful,
    • abrasive.)
  19. Meaning
    • is “the conscious pattern humans create out of their interpretation of
    • experience”