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Is responsible for delivering the product or service of the organization.
Provide value for the customer at the lowest cost by making decisions for the operations functions and by managing the transformation process.
Decisions the operations manager must make:
Process, quality, capacity, and inventory
Functions in the organization.
Operations, Marketing, and Finance.
Planning and controlling the transformation process (how things are done) and its interfaces.
Selection, organization, and control of resources to produce a good or service.
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