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Define the term operations
refers to the business processes that involve transformation or more generally production
Distinguish between inputs, transformation processes and oputs in operation process
inputs include tangible things such as raw materials, land, labour resources, capital in the form of mechinary, technology as well as intangible inputs such ideas and information. changing the inputs in to outputs in the transfomation process. outputs are the goods and services a business provides
Describe what is meant by total quality management
a concept that focuses on managing the total business to deliever quality to customers
demonstrate the main differences between quality control and quality assurance
quality control involves inspecting the product at various stages of the productin process to check for any problems and defects. while quality assurance involves a system to ensure set standards are achieved.
analyse how quality management can make a business more competitive
Identify the main advantages and disadvantages of holding stock
- advantagescustomers demands can be met when there is stock available
- if a produst runs out there is and alternative thant can be offered
- reduce time between order and delivery
- Disadvantagescost to hold stock including spoilage, storage, insurance ect.
- the invested capital, labour and energy that is not available else where
Explain the importance of inventory management
- inventory refers to the amount of raw materials work-in-progress and finished goods that a business has on hand at any particular time.
- strategic applied management of inventory will have a significant impact on the transformation process
Evaluate which inventory is perferable for a medium sized manufcturing business:LIFO (last in first out) or FIFO (first in first out)
Examin three examples of eithically and socially responsibile issues that may arise in operation management
Identify the main types of layout
- Plant Layout- is the arrangement of equipment machinary and staff within a facility
- Process Layout- is the arrangement of mechines where the mechines and equipment are grouped together by the function they perform
- Product Layout- is where the equipment arrangement relates to the sequence of tasks performed in manufacturing a product
- Fixed Position Layout-is where production remains in one laction due to its wieght or bulk
- Office Layout- is tailored to meet the needs of the business
Deduce what an operations manager needs to consider when selecting the facilities design and layout
Outline the concept of cost leadership and product differentiation
- Cost Leadership involves amining to have the lowest cst or to have the most price-competitive in the market.
- Product Differentiation means distinguishing products in some way from its competitors
Identify the performance objectives
Identify the correct order of steps in the product and design and development process
Market research, product design and prototype,, prototype testing and assessment, product and production refinement, product distribution and launch.
Distinguish between leading technology and established technology
Leading Technology is the technology that is the most advanced or innovative at any point in time. Established Technology is the technology that has been developed and widely used and is simply accepted without question
demonstrate how the operations function is starting to intergrate a consumers perspective
- operation managers have noticed that customers not only want products that are innovative at a low cost to improve the quality of life, but they also desire the operation process to be:
- - waste minimal resources in their production
- - reflect fair value for any labour used in the process (child labour, sweat shops ect)
- -operate at a low cost increase profitability
- - intergrate enviromental awareness
- - reflect changes in the needs of a consumer
define the stratigic
means affecting all key business areas, that is the stratigic role of the operation mangement involves operations managers contributing to strategic direction or strategic plan of the business
distinguish between the terms standardised and customised
standardised goods are those that are mass producted usually on assembly line. standardised products are usually uniformed in quality to meet set guide lines. produced with a production focus.
customised goods are those that are varied according to the needs of customers. these goods are produced with a market focus
define the term interdependents
refers to the mutual dependence that the key functions have on one another. the key business functions work best when they overlap and work towards a common goal.
define the term globalisation
refers to the removal of barriers of trade between nations.
identify the key eight influences on operation managment
- quality expectations
- cost-based competition
- goverment policies
- legal regulations
- environmental sustainability
- corporate responsibility
define the term transformation
refers to the conversion of inputs into outputs
distinguish between sequencing and scheduling
sequencing refers to the order in which tasks are performed in. scheduling refers to the length of time taken to perform the tasks
clarify what a gantt chart outlines
the gantt chart is a type of bar chart that shows both the sequencing and scheduling
Define the term critical path analysis
is a scheduling method or technique that shows what tasks need to be done, how long they take and what order is necessary to complete those tasks