Card Set Information
Service Value 1:
Ritz Carlton guests
Service Value #2:
I am always responsive to the
expressed & unexpressed wishes & needs
of our guests.
Service Value #3:
unique, memorable & personal experiences
for our guests.
Service Value #4:
understand my role
in achieving the
Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
Service Value #5:
continuously seek opportunities
innovate and improve
Service Value #6:
own and immediately resolve guest problems.
Service Value #7:
I create a
work environment of teamwork and lateral service
to that the
needs of our guests and each other are met.
Service Value #8:
I have the
opportunity to continuously learn and grow.
Service Value #9:
involved in the planning of the work that affects me.
Service Value #10:
proud of my professional appearance, language and behavior.
Service Value #11:
privacy and security of our guests, my fellow employees and the company's confidential information and assets.
Service Value #12:
I am r
uncompromising levels of cleanliness and creating a safe and accident-free environment.