Gold Standards

Card Set Information

Gold Standards
2010-04-04 00:32:47
Service Values

Service Values
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  1. Service Value 1:
    I build strong relationships & create Ritz Carlton guests for life.
  2. Service Value #2:
    I am always responsive to the expressed & unexpressed wishes & needs of our guests.
  3. Service Value #3:
    I am empowered to create unique, memorable & personal experiences for our guests.
  4. Service Value #4:
    I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
  5. Service Value #5:
    I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
  6. Service Value #6:
    I own and immediately resolve guest problems.
  7. Service Value #7:
    I create a work environment of teamwork and lateral service to that the needs of our guests and each other are met.
  8. Service Value #8:
    I have the opportunity to continuously learn and grow.
  9. Service Value #9:
    I am involved in the planning of the work that affects me.
  10. Service Value #10:
    I am proud of my professional appearance, language and behavior.
  11. Service Value #11:
    I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
  12. Service Value #12:
    I am responsible for the uncompromising levels of cleanliness and creating a safe and accident-free environment.