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Service Value 1:
I build strong relationships & create Ritz Carlton guests for life.
Service Value #2:
I am always responsive to the expressed & unexpressed wishes & needs of our guests.
Service Value #3:
I am empowered to create unique, memorable & personal experiences for our guests.
Service Value #4:
I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton Mystique.
Service Value #5:
I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
Service Value #6:
I own and immediately resolve guest problems.
Service Value #7:
I create a work environment of teamwork and lateral service to that the needs of our guests and each other are met.
Service Value #8:
I have the opportunity to continuously learn and grow.
Service Value #9:
I am involved in the planning of the work that affects me.
Service Value #10:
I am proud of my professional appearance, language and behavior.
Service Value #11:
I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
Service Value #12:
I am responsible for the uncompromising levels of cleanliness and creating a safe and accident-free environment.
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